Edtech.com's Summary

Columbia University is hiring a Manager of Enrollment Operations/Analysis. This role involves leading technical configuration, maintenance, and oversight of the CRM application, Technolutions Slate, and improving customer service and satisfaction. The manager will establish and refine CRM policies and procedures and coordinate activities related to its development and integration.

Highlights

Lead technical configuration and maintenance of CRM application.
Manage and develop the Slate CRM system for the School of Nursing.
Utilize SQL, HTML, CSS, and web programming experience.
Compensation ranges from $80,000 to $85,000 annually.
Requires a Bachelor's degree and four years of related experience.
Experience in CRM integration, analytics, and data management necessary.
Strong problem-solving, organizational, and communication skills required.
Preferred experience in admissions within higher education.
Includes benefits such as data-driven decision-making involvement.

Mgr, Enrollment Ops/Analysis Full Description

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $80,000- $85,000

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Summary

Reporting to the Director of Enrollment and Operations at Columbia University School of Nursing, this role will be the technical lead for all things Customer Relationship Management (CRM). The incumbent is responsible for the technical configuration, maintenance, and oversight of the (CRM) application and environment, currently Technolutions Slate. This position will lead the effort to establish/refine policies, processes, and procedures related to maintenance, update, upgrade, integration, and development of the CRM application and environment. As well as in charge of coordinating activities which enhance customer service and satisfaction. This is a hybrid position, working in the office and New York.

Responsibilities

Serve as the school’s primary administrator of Slate (captain) responsible for maintaining and developing the school’s instance of Slate.

Engage in continuous learning, so as to serve as the school's Slate expert, keeping the database functionality and related processes up-to-date.

Use knowledge of Slate to increase office efficiency and productivity.

Manage Slate database/application processing systems, scanning, data input and information tracking for use in admission and financial aid offices.

Perform thorough review of applications for admissions, including for quality and potential fraud, using exceptional professional judgment and knowledge of key indicators of success.

Ensure the integrity and accuracy of all data related to student admissions, scholarship, financial aid and enrollment within all relevant application management systems.

Identify, extract and organize data from Slate and other sources with the goal of creating actionable information.

Build queries, prepare reports and disseminate statistics on admissions and financial aid throughout the admission cycle, both ad-hoc and on a weekly basis.

Manage data feeds between Slate and SIS.

Serve as liaison with third party vendors which integrate with Slate e.g. Parchment, ReVera, ETS.

Assist Director in analysis of data and statistics for preparation of admissions reports and projections.

Assist and train staff using Slate in other departments and respond to requests for data as needed.

Collect admissions data and prepare reports related to class profile, student diversity, and historical trends to enrich the selection process and present to department, faculty and/or school leadership.

Assist with creation and management of events and communications within Slate.

Oversee and ensure accurate and timely issuance of all admission and financial aid letters.

Organize application review; establish faculty review systems and ensure timely review.

Document processes in and related to Slate.

Participate in recruitment activities as required.

Perform other projects and related duties

Minimum Qualifications

Education: Bachelor’s Degree Required.

Experience:

Four years of related experience.
Ability to establish and maintain effective working relationships with supervisors, staff, faculty and vendors.
Relevant and demonstrable management experience playing a lead and single resourced role to support CRM, showing a particularly clear understanding of Technolutions Slate, supporting faculty and staff
Hands on experience supporting and/or implementing Integration(s) between CRMs and other systems
Significant SQL Server query, HTML, CSS and web programming experience
Experience managing system or software changes, including researching, testing, evaluating, and communicating with users about new or increased tools and functionality.
Excellent troubleshooting techniques related to software, including the ability to demonstrate effective and timely problem-solving skills.
Business intelligence and/or analytics experience; Using data to inform or drive decision making; Data governance or stewardship experience to ensuring data accuracy
Experience in analytics, levering social media, UTM, and SEO/SEM.
Excellent organizational skills, a high degree of energy and initiative, adaptability, flexibility, ability to work with little direct supervision.
Excellent interpersonal, communication, and collaboration skills. Strongly collegial, professional, positive, and effective in the communication

Other Skills: Strong background in and familiarity with databases; Advanced Excel and Access skills; Ability to learn and manage new technologies and software; Willingness to work some evening and weekend hours.

Preferred Qualifications

Experience working in admissions at an institution of higher education.
Computer Science or Business Analytics or similar degree preferred

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

Original Job Description

Job Type: Officer of Administration
Bargaining Unit:
Regular/Temporary: Regular
End Date if Temporary:
Hours Per Week: 35
Standard Work Schedule:
Building:
Salary Range: $80,000- $85,000