Edtech.com's Summary

Imagine Learning is hiring an Order Management Specialist to keep customer orders moving accurately through the finance operations of its K-12 curriculum business. Working a night shift in India to cover U.S. business hours, the specialist reviews quotes and purchase orders, resolves pricing, billing, and renewal discrepancies with Sales, Order Services, Accounts Receivable, and customers, and keeps account records accurate as orders move from acceptance to invoicing.

Highlights

Enter and process customer orders accurately by following documented procedures, and move them on time through acceptance, invoicing, and revenue-related workflows.
Review quotes and purchase orders to catch discrepancies before orders advance, and coordinate the resolution of order, pricing, account, renewal, billing, and fulfilment issues.
Maintain accurate customer account and renewal information, and document order-review notes, case references, resolutions, and hand-off details clearly.
Collaborate in real time with Sales, Order Services, Project Coordinators, Accounts Receivable, and customers while following internal controls and juggling multiple time-sensitive order tasks.
Hold a bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or a related field (equivalent practical experience may be considered), with 0 to 2 years in order management, accounts receivable support, billing, finance operations, shared services, or data entry.
Bring strong attention to detail, written and verbal English, and proficiency in Microsoft Excel and Outlook; familiarity with NetSuite, Salesforce, or another ERP/CRM system is preferred.
Full-time, permanent role reporting to the Order Services Manager, listed as hybrid in Bengaluru with the exact work model and location still to be confirmed.
Commit to a full night shift of 8:00 PM to 5:00 AM IST to align with U.S. business hours.

Order Management Specialist Full Description

Order Management Specialist

Imagine Your Impact

At Imagine Learning, we empower potential in students, educators, and one another. Together, we are reimagining what is possible in education and helping to transform learning outcomes.

As an Order Management Specialist, you will support accurate and timely order processing across Finance Operations. You will work in real time with U.S.-based Sales, Order Services, Accounts Receivable, Project Coordinators, and customers to review orders, resolve discrepancies, maintain accurate account information, and support smooth order-to-cash workflows.

Envision Your Experience.

In this role you’ll have the opportunity to:

Enter and process customer orders accurately in accordance with documented procedures
Review quotes and purchase orders and identify discrepancies before orders advance
Coordinate the resolution of order, pricing, account, renewal, billing, and fulfilment issues
Maintain accurate customer account and renewal information
Document order-review notes, case references, resolutions, and hand-off details clearly
Support timely movement of orders through acceptance, invoicing, and revenue-related workflows
Collaborate with Sales, Order Services, Project Coordinators, Accounts Receivable, and customers
Follow established internal controls and manage multiple time-sensitive order tasks

Share Your Expertise.

Experience, education, and qualifications essential for success in this role include:

Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, or a related field; equivalent practical experience may be considered
0–2 years of experience in order management, accounts receivable support, billing operations, finance operations, shared services, data entry, or customer/account administration
Strong attention to detail and ability to follow documented processes accurately and consistently
Strong written and verbal English communication skills
Strong organisational and time-management skills, with the ability to manage multiple priorities
Proficiency in Microsoft Office, particularly Excel and Outlook
Ability and ongoing commitment to work a full shift aligned with U.S. business hours
Familiarity with NetSuite, Salesforce, or another ERP/CRM system is preferred

Key Skills Required:

Order processing and transaction accuracy
Discrepancy identification and resolution
Process discipline and documentation
Stakeholder and customer communication
Organisation and time management
Microsoft Excel and Outlook
Collaboration and responsiveness

Employment Type: Full-time, Permanent

Reporting to: Order Services Manager

Work Model: India-based; specific work model and location to be confirmed

Work timings (IST): 8:00 PM to 5:00 AM (This role supports US business hours and therefore requires working night shifts)

Compensation: Compensation for this role is competitive and aligned with local market benchmarks in India. Compensation may vary based on individual skills, experience, and market conditions.

Benefits: Imagine Learning provides a comprehensive benefits program to eligible employees, including:

Health insurance
Paid time off
Statutory benefits including Provident Fund and gratuity
Wellbeing resources
Professional development opportunities
Flexible working practices

Equal Opportunity Statement: Imagine Learning is an equal opportunity employer providing fair consideration without regard to caste, religion, sex, gender identity, sexual orientation, age, disability, or any other protected characteristic under Indian law.

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