Edtech.com's Summary

KnowBe4 is hiring a Partner Program Manager, Global MSP Lead. The role involves leading the development, implementation, and management of the Managed Service Provider (MSP) partner program to ensure service delivery, partner satisfaction, and operational efficiency. Responsibilities include collaborating with channel sales teams, launching partner programs, and supporting revenue growth initiatives.

Highlights

Lead development and management of global MSP partner program.
Requires experience with Managed Service Providers and IT Security/SaaS industry.
Excellent communication, project management, and problem-solving skills needed.
Focus on program adoption across Americas and improving partner experience.
Oversee localization of call scripts and collaborate with marketing for engagement.
Minimum 2 years of MSP partner program building experience required.
Company-wide and referral bonuses, adoption assistance, and tuition reimbursement offered.

Partner Program Manager, Global MSP Lead Full Description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Partner Program Office is looking for an experienced Partner Program Manager, Global MSP Lead to join the team. You will lead the development, implementation, and management of the Managed Service Provider (MSP) partner program globally to ensure high-quality service delivery, partner satisfaction, and operational efficiency. You will also focus on gaining adoption of KnowBe4 partner programs across our entire partner ecosystem for the Americas. You will apply your deep knowledge and experience to work with channel sales, supporting teams and partners to roll out programs and provide the best partner experience while ensuring guidelines are followed.

Responsibilities:

Develop and implement MSP program strategies aligned with business objectives and partner needs.
Manage and coordinate multiple MSP projects and initiatives simultaneously.
Monitor and analyze program performance metrics, identifying areas for improvement and implementing solutions.
Develop and maintain program documentation, including policies, procedures, and best practices.
Conduct regular program reviews and report on progress to senior management.
Meet with and advise the channel team and sales leaders on program questions and approvals
Ensure policy and procedure aligned with the Partner Program Office (PPO) is adhered to throughout the region
Launch new partner programs to the Channel team and partners, focusing on partner experience and execution
Work closely with the Channel reps to help them understand partner stratification levels and steps to accelerate partners
Use the partner stratification to identify partners that demonstrate a high level of investment with KnowBe4 and work with the Channel reps and these partners to build a plan to increase Net New sales
Support in building new programs to drive revenue for KnowBe4 and our partners
Oversee and manage localization of call scripts and templates to enable channel teams and partners
Partner with marketing to drive partner engagement in the joint marketing program
Analyze trends and provide feedback to PPO on how to optimize and improve stats
Cooperate with People Operations to manage all HR-related issues within your team e.g. interviewing new candidates, helping with career development for high potential employees, and managing average and low performers.
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications:

Minimum 2 years of experience in building partner programs, specifically MSP
Experience working with Managed Service Providers
Experience in the IT Security or SaaS technology industry
Successful track record of working and communicating with multiple stakeholders and cross functional teams, including sales, marketing, product, and operations
Excellent project management skills and attention to detail
Excellent problem solving skills and ability to work through ambiguity
Excellent communication and presentation skills
Able to manage deadlines and work collaboratively in a fast-paced, dynamic environment
Demonstrated ability to think strategically and analytically
Work cross-organizationally to build consensus

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Original Job Description

About KnowBe4

Clearwater positions open to candidates located in greater Tampa Bay area.

Responsibilities:

Develop and implement MSP program strategies aligned with business objectives and partner needs.
Manage and coordinate multiple MSP projects and initiatives simultaneously.
Monitor and analyze program performance metrics, identifying areas for improvement and implementing solutions.
Develop and maintain program documentation, including policies, procedures, and best practices.
Conduct regular program reviews and report on progress to senior management.
Meet with and advise the channel team and sales leaders on program questions and approvals
Ensure policy and procedure aligned with the Partner Program Office (PPO) is adhered to throughout the region
Launch new partner programs to the Channel team and partners, focusing on partner experience and execution
Work closely with the Channel reps to help them understand partner stratification levels and steps to accelerate partners
Use the partner stratification to identify partners that demonstrate a high level of investment with KnowBe4 and work with the Channel reps and these partners to build a plan to increase Net New sales
Support in building new programs to drive revenue for KnowBe4 and our partners
Oversee and manage localization of call scripts and templates to enable channel teams and partners
Partner with marketing to drive partner engagement in the joint marketing program
Analyze trends and provide feedback to PPO on how to optimize and improve stats
Cooperate with People Operations to manage all HR-related issues within your team e.g. interviewing new candidates, helping with career development for high potential employees, and managing average and low performers.
Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Qualifications:

Minimum 2 years of experience in building partner programs, specifically MSP
Experience working with Managed Service Providers
Experience in the IT Security or SaaS technology industry
Successful track record of working and communicating with multiple stakeholders and cross functional teams, including sales, marketing, product, and operations
Excellent project management skills and attention to detail
Excellent problem solving skills and ability to work through ambiguity
Excellent communication and presentation skills
Able to manage deadlines and work collaboratively in a fast-paced, dynamic environment
Demonstrated ability to think strategically and analytically
Work cross-organizationally to build consensus

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.

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Partner Program Manager, Global MSP Lead

Edtech.com's Summary

Partner Program Manager, Global MSP Lead Full Description

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