Edtech.com's Summary

SPS is hiring a Regional Training Specialist. This role focuses on designing, implementing, and evaluating training programs to enhance employee development, skills, and engagement. Collaborating with managers and team leads, the Regional Training Specialist identifies skill gaps, develops learning solutions, and supports the onboarding experience, ensuring workforce excellence.

Highlights

Design and deliver training programs at varying organizational levels.
Utilize training methodologies, techniques, and learning tools.
Requires proficiency in MS Office, LMS, and e-learning platforms.
Compensation ranges from $60,000 to $70,000 USD.
Minimum 3 years of experience in training and development.
Bachelor’s degree preferred; certification in training is a plus.
Benefits include medical, dental, vision, and 401k matching.
Travel within the region may be required.

Regional Training Specialist Full Description

Regional Training Specialist (Hybrid)

East Palo Alto, California, United States · Palo Alto, California, United States · San Jose, California, United States · Sunnyvale, California, United States

This position is currently being offered as hybrid (in office/remote work).

Job Title: Regional Training Specialist

Reports To: The Regional Training Specialist will report to the National Training Manager or equivalent leadership.

Job Overview:

The Regional Training Specialist plays a critical role in facilitating and improving the professional development of our employees across the region. This role involves designing, implementing, and evaluating effective training programs to enhance employee skills, performance, and engagement. This position will predominately support one of our SPS clients for their ongoing training needs.

You’ll collaborate with managers and team leads to identify skill gaps, develop effective learning solutions, broaden our onboarding experience, and ensure our workforce is equipped to excel.

Duties and Responsibilities:

Designs and delivers engaging training programs tailored to meet the needs of employees at various levels within the organization.
Collaborates with departmental leaders to assess training needs and develop customized training solutions.
Facilitates a range of training sessions, including onboarding, soft skills development, technical skills enhancement, and leadership training.
Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
Partners with Operations Managers within the region to conduct training ensuring alignment with organizational goals and standards.
Manages the logistics of training programs, including scheduling, venue arrangements, and materials preparation.
Monitors and evaluates the effectiveness of training interventions, providing reports and recommendations for continuous improvement.
Maintains up-to-date knowledge of training trends, developments, and best practices.
Supports the development and implementation of e-learning modules and other digital training resources.
Assists in the management of the regional training budget, ensuring cost-effective delivery of training programs.
Supports ongoing ad-hoc projects in learning and development, which will work with our project management team to achieve internal goals.

Competencies:

Results oriented.
Good problem solving skills.
Excellent technical aptitude with software, systems related to HR work.
Works well with people both internal (SPS) and external (assigned client).
Works well with minimal direction and under the direction of leadership.
Fast learner.
Good at following instructions and handling change and/or adverse situations.
Driven by client satisfaction.
Strong integrity, solid business ethics.
Excellent presentation and interpersonal skills.
Excellent written and oral communication skills.
Expert in customer service skills, professional attitude and appearance.
Good organizational skills.
Ability to maintain confidentiality.
Strong attention to detail.
Strong aptitude in effectively managing time, projects and tasks.

Qualifications and Education Requirements:

High School Diploma or GED. Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
Strong background in training initiatives, evaluating metrices, and after action items for continued improvement.
Excellent presentation and facilitation skills, with the ability to engage and inspire participants of diverse backgrounds and skill levels.
Strong organizational and project management skills (PMP a plus), capable of managing multiple priorities in a fast-paced environment.
Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.
Ability to travel regionally as required to deliver training and support regional teams.

Physical Demands:

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 40 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater frequently.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: May be required based on business needs. Approximately up to ~10%. Position is currently being offered as hybrid for in person/remote work, this is subject to change/flex as this role continues.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

$60,000 - $70,000 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.

In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

Original Job Description

Regional Training Specialist (Hybrid)

East Palo Alto, California, United States · Palo Alto, California, United States · San Jose, California, United States · Sunnyvale, California, United States

This position is currently being offered as hybrid (in office/remote work).

Job Title: Regional Training Specialist

Reports To: The Regional Training Specialist will report to the National Training Manager or equivalent leadership.

Job Overview:

You’ll collaborate with managers and team leads to identify skill gaps, develop effective learning solutions, broaden our onboarding experience, and ensure our workforce is equipped to excel.

Duties and Responsibilities:

Designs and delivers engaging training programs tailored to meet the needs of employees at various levels within the organization.
Collaborates with departmental leaders to assess training needs and develop customized training solutions.
Facilitates a range of training sessions, including onboarding, soft skills development, technical skills enhancement, and leadership training.
Utilizes a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
Partners with Operations Managers within the region to conduct training ensuring alignment with organizational goals and standards.
Manages the logistics of training programs, including scheduling, venue arrangements, and materials preparation.
Monitors and evaluates the effectiveness of training interventions, providing reports and recommendations for continuous improvement.
Maintains up-to-date knowledge of training trends, developments, and best practices.
Supports the development and implementation of e-learning modules and other digital training resources.
Assists in the management of the regional training budget, ensuring cost-effective delivery of training programs.
Supports ongoing ad-hoc projects in learning and development, which will work with our project management team to achieve internal goals.

Competencies:

Results oriented.
Good problem solving skills.
Excellent technical aptitude with software, systems related to HR work.
Works well with people both internal (SPS) and external (assigned client).
Works well with minimal direction and under the direction of leadership.
Fast learner.
Good at following instructions and handling change and/or adverse situations.
Driven by client satisfaction.
Strong integrity, solid business ethics.
Excellent presentation and interpersonal skills.
Excellent written and oral communication skills.
Expert in customer service skills, professional attitude and appearance.
Good organizational skills.
Ability to maintain confidentiality.
Strong attention to detail.
Strong aptitude in effectively managing time, projects and tasks.

Qualifications and Education Requirements:

High School Diploma or GED. Bachelor’s degree preferred with a focus in Human Resources, Education, Business Administration, or related field.
Minimum of 3 years of experience in training and development, with a proven track record of designing and delivering effective training programs.
Strong background in training initiatives, evaluating metrices, and after action items for continued improvement.
Excellent presentation and facilitation skills, with the ability to engage and inspire participants of diverse backgrounds and skill levels.
Strong organizational and project management skills (PMP a plus), capable of managing multiple priorities in a fast-paced environment.
Equal proficiency in MS Office and Learning Management Systems (LMS) and e-learning platforms.
Exceptional communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders at all levels.
Certification in training delivery and design (e.g., CPTD, CPLP) is a plus.
Ability to travel regionally as required to deliver training and support regional teams.

Physical Demands:

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 40 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater frequently.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Other Duties:

Pay Range

$60,000 - $70,000 USD

WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

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Regional Training Specialist

Edtech.com's Summary

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