Edtech.com's Summary

WGU is hiring a RAPIDS Expert. This role involves guiding customers through compliance and registration processes for apprenticeship programs using the RAPIDS system and driving operational efficiency while collaborating with cross-functional teams to enhance processes and resolve challenges.

Highlights

Main responsibilities include acting as the subject matter expert for RAPIDS, ensuring apprentice compliance, and developing training resources.
Requires in-depth knowledge of the RAPIDS system and federal apprenticeship regulations.
Compensation ranges from $66,300.00 to $99,500.00 annually.
Bachelor’s degree in business, Workforce Development, or a related field required.
3+ years of experience with RAPIDS or similar apprenticeship program administration.
Experience in customer-facing roles preferred.
Benefits include medical, dental, vision, telehealth, various insurance coverages, and retirement savings plans.
Flexible PTO and up to 12 weeks of parental leave offered.
Remote work initially, with transition to in-office in Nashville, TN anticipated.

Registered Apprenticeship Partners Information Database System (RAPIDS) Expert Full Description

Registered Apprenticeship Partners Information Database System (RAPIDS) Expert

Nashville, TN

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

If you’re looking to join the work-based learning revolution, we’d love to talk with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $66,300.00 - $99,500.00

Job Description

This role serves as the primary expert for the Registered Apprenticeship Partners Information Database System (RAPIDS), guiding customers through compliance and registration processes for apprenticeship programs. Assists customers in successfully navigating the technical and administrative aspects of RAPIDS while driving operational efficiency. Collaborates with cross-functional teams to develop streamlined processes, resolve complex challenges, and empower customers to achieve apprenticeship program success.

Primary Responsibilities

Acts as the subject matter expert on the RAPIDS system, assisting customers with apprentice registration and compliance requirements.
Provides hands-on guidance for complex processes, including form submissions, approval workflows, and system troubleshooting.
Ensures accurate and timely registration of apprentices, maintaining compliance with federal and state regulations.
Develops and delivers training resources, including guides, tutorials, and workshops, to educate customers on RAPIDS usage and best practices.
Collaborates with the Customer Education team to integrate RAPIDS content into broader customer enablement initiatives.
Analyzes common customer challenges with RAPIDS and designs scalable solutions to address pain points.
Partners with internal teams to optimize workflows and reduce the time required for apprentice registrations.
Serves as the escalation point for RAPIDS related support tickets, collaborating with engineering and support teams to resolve issues efficiently.
Tracks and documents common customer inquiries to enhance RAPIDS knowledge bases and FAQs.
Works closely with apprenticeship program designers to ensure RAPIDS processes align with broader program objectives.
Provides feedback to federal agencies on system usability and suggests improvements based on customer experiences.
Monitors key metrics related to apprentice registration and compliance.
Generates reports for internal stakeholders to track registration trends, compliance rates, and system performance.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. This document's contents or related job requirements may change at any time with or without notice.

Qualifications

Knowledge, Skills, and Abilities

In-depth knowledge of the RAPIDS system and federal apprenticeship regulations.
Familiarity with data entry, workflows, and compliance standards within RAPIDS.
Ability to troubleshoot and resolve complex technical and administrative challenges.
Strong attention to detail and process optimization capabilities.
Ability to clearly explain RAPIDS-related processes to diverse audiences, including those with limited technical expertise.
Skilled in delivering training sessions and creating educational resources.
Proven ability to provide actionable feedback and contribute to cross-departmental improvements.

Education

Bachelor’s degree in business, Workforce Development, or a related field.

Experience

3+ years' experience with the RAPIDS system or apprenticeship program administration.
Experience working with cross-functional teams, including Customer Success, Engineering, and Product teams.

Experience in lieu of education

Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

Preferred Qualifications

Experience working in customer facing roles, such as Customer Success or Support.
Background in Workforce development, federal programs, or compliance.

Work Location

Work location is determined by role and business needs. In addition to our headquarters in Salt Lake City, UT, we have several satellite locations across the US. Senior leadership, administrative functions, and technology teams are typically assigned to work in one of our office locations. While this position will begin with a Remote/Work-From-Home designation, this position will work "In-Office" once a dedicated space in Nashville, TN is established.

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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #DEI

Original Job Description