Edtech.com's Summary

EAB is hiring a Research Partner Engagement Associate. The role supports the operational delivery of programs that connect partners with EAB’s research, experts, and resources, with core responsibilities in virtual event operations and managing EAB’s webhelp support inbox. The associate also looks across individual requests to spot recurring issues and improve processes so common problems stop repeating.

Highlights

Run virtual events end to end by gathering intake information, confirming event owners, and tracking each request and its scheduling milestones through completion.
Post event materials and recordings to the web accurately and promptly, and support post-event content such as briefs and blog posts that carry key insights to non-attendees.
Distribute evaluation forms and support post-event follow-up, including tracking completion and resolving operational issues.
Monitor the webhelp inbox, acknowledging requests promptly, answering routine questions from documentation and prior examples, and routing complex requests to the right person at EAB with the context needed to resolve them.
Track inquiry themes to identify recurring problems or gaps in guidance, and recommend or implement fixes that reduce repeat requests.
Maintain trackers, documentation, and operational reporting across assigned initiatives, and cover for the Partner Engagement team during periods of high volume.
Bachelor’s degree, strong writing and attention to detail, and demonstrated interest or experience in operations, customer service or support, or a related field.
Proficiency with MS Office, familiarity with cloud-based content platforms such as Box or Dropbox, and willingness to learn AI-enabled tools like ChatGPT.
Starting salary of $47,500 per year.

Research Partner Engagement Associate Full Description

The Role in Brief:

Research Partner Engagement Associate

As a member of the EAB Research Partner Engagement team, the Partner Engagement Associate supports the operational delivery of programs and services that connect partners with EAB’s research, experts, and resources. The core responsibilities of the Associate will be virtual event operations and management of EAB’s webhelp support channel, with opportunity to grow into other aspects of Partner Engagement operations and strategy.

This role is ideal for a highly organized and service-oriented team member who enjoys coordinating detailed workflows, solving problems independently, and connecting people with the right resources. The Associate will also look across individual requests to identify recurring issues, improve processes, and help prevent common problems from repeating.

This hire may be based in Washington, D.C.

Primary Responsibilities:

Virtual Event Operations

Coordinate reliable, end-to-end operations for virtual events

Manage virtual event intake by gathering required information, confirming ownership, and tracking requests through completion
Coordinate scheduling and key milestones with event owners and internal partners, surfacing conflicts or missing information early
Ensure event materials and recordings are posted accurately and promptly to the web, coordinating with content owners and web teams as needed
Support the creation of post-event content—such as briefs and blog posts—that extends key insights to non-attendees and gives attendees resources to share with their teams.
Distribute evaluation forms and support post-event follow-up, including tracking completion and resolving operational issues

Webhelp Inbox Management

Provide timely, resourceful support and turn recurring questions into better processes

Monitor and manage the webhelp inbox, acknowledging requests promptly and ensuring each inquiry has a clear owner and next step
Answer routine questions independently by using available documentation, prior examples, and sound judgment
Triage more complex requests and direct them to the appropriate person at EAB with the context needed for a quick resolution
Track inquiry themes, identify recurring problems or gaps in guidance, and recommend or implement practical fixes that reduce repeat requests

Partner Engagement Operations and Team Support

Maintain accurate trackers, documentation, and operational reporting across assigned initiatives.
Support additional partner engagement campaigns, programs, and special projects based on team priorities.
Collaborate across the Partner Engagement team to provide coverage during periods of high volume or shifting priorities.
Other duties as assigned.

Basic Qualifications:

Bachelor’s degree
Demonstrated interest or experience in operations, customer service or support, or related field
Strong writing skills and comfort providing clear, concise responses to varied audiences
Strong attention to detail and organizational skills
Ability to manage multiple tasks and meet deadlines in a fast-paced environment
Strong communication and interpersonal skills
Comfort tracking operational information, recognizing patterns, and supporting basic reporting
Proficiency with MS Office products (Word, Excel, PowerPoint)
Familiarity with cloud-based content management platforms and web publishing workflows (e.g., Box, Dropbox, or similar tools)
Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies) to improve productivity and workflows

Ideal Qualifications:

Curiosity: demonstrates a strong desire to learn how systems, events, and partner-support workflows operate
Initiative: proactively resolves routine needs and identifies opportunities to improve processes and outcomes
Reliability: consistently produces accurate, high-quality work and follows through on responsibilities
Organization: effectively manages tasks, timelines, and detailed information
Adaptability: responds well to changing priorities and new challenges
Collaboration: works effectively as part of a team and contributes to shared goals
Growth mindset: open to feedback and actively seeks opportunities to improve
Resourcefulness: investigates questions, uses available information and sound judgment, and finds solutions independently while knowing when to escalate
Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.

Compensation:

The anticipated starting salary for this role is $47,500 per year.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

Medical, dental, and vision insurance plans; dependents and domestic partners eligible
20+ days of PTO annually, in addition to paid firm and floating holidays
Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
401(k) retirement savings plan with annual discretionary contribution
Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
Fertility treatment coverage and adoption or surrogacy assistance
Paid parental leave with phase back to work program for birthing and non-birthing parents
Access to milk shipping service to support nursing employees during business travel
Discounted pet health insurance coverage for dog and cat family members
Company-provided life, AD&D, and disability insurance
Financial wellness resources and membership in a robust employee discount program
Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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