Edtech.com's Summary

Scholastic is hiring a Retail Specialist I. The role involves resolving customer concerns, performing outbound calls, entering data accurately, and collaborating with management to enhance customer service. The position requires exceptional communication skills and the ability to work calmly under pressure.

Highlights

Resolve customer concerns and perform outbound calling
Use Oracle software
Compensation: $17.25-$18.25 per hour plus benefits
Required skills: data entry, phone communication, multi-tasking
Decision-making abilities are essential
Oracle experience required
Must work flexible hours
Full-time position in the Cust Svc & Call Center group

Retail Specialist I Full Description

Retail Specialist I - Jefferson City Onsite

Jefferson City, Missouri

Full time

Job Description:

Compensation Rate

$17.25-18.25 per hour + BENEFITS

Resolve customer concerns or questions relating to the Scholastic Retail business line and other orders as assigned. Perform outbound calling to follow up with customers or for specialized projects. Enter various types of data accurately and efficiently into web based applications; process orders in OTC, make clarification calls to customers and must be able to communicate clearly and professionally through multiple channels. Record customer information in multiple systems for marketing and management teams. Must have the ability and willingness to offer optimum customer service in all circumstances. The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way, and passing on issues to the Management Team as needed, for assistance with customer resolutions.

Our customers in this department consist of internal and external customers, including Sales Reps, and our New York business partners.

Perform other duties as assigned

Qualifications

Must have Oracle experience
Ability to learn new skills quickly and retain information learned
Excellent data entry and phone skills
Ability to communicate effectively with customers via phone and e-mail
Must be able to multi task and utilize multiple systems at one time
Must be willing to make decisions and use judgment in resolving customer problems
Average or above attendance and performance record
Willing to work flexible hours
Desire to be a team player

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

Original Job Description

Retail Specialist I - Jefferson City Onsite

Jefferson City, Missouri

Full time

Job Description:

Compensation Rate

$17.25-18.25 per hour + BENEFITS

Our customers in this department consist of internal and external customers, including Sales Reps, and our New York business partners.

Perform other duties as assigned

Qualifications

Must have Oracle experience
Ability to learn new skills quickly and retain information learned
Excellent data entry and phone skills
Ability to communicate effectively with customers via phone and e-mail
Must be able to multi task and utilize multiple systems at one time
Must be willing to make decisions and use judgment in resolving customer problems
Average or above attendance and performance record
Willing to work flexible hours
Desire to be a team player

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

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Retail Specialist I

Edtech.com's Summary

Retail Specialist I Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

EEO Statement:

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