Timely
School Success Manager
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ February 21st, 2025
Edtech.com's Summary
Timely is hiring a School Success Manager. This role involves working directly with school partners to guide them through the scheduling process while ensuring they maximize the benefits of Timely's platform. The manager leads all aspects of the customer-facing support model by owning a portfolio of schools, developing strategic relationships with stakeholders, and leading implementations and data integration processes.
Highlights
- Own and manage a portfolio of district and charter school partners.
- Provide end-to-end support for finalizing schedules.
- Develop strategic relationships with key stakeholders.
- Drive the end-to-end implementation process for each partner.
- Troubleshoot complex technical issues with support from the product & engineering team.
- Customer success or related experience is a plus.
- Experience in a fast-paced, high-growth environment preferred.
- Benefits include health plans and flexible PTO.
- Meaningful experience in developing middle and/or high school schedules required.
- Compensation details not provided.
School Success Manager Full Description
Location
USA (Remote)
Employment Type
Full time
Location Type
Remote
Department
Customer Success
Who we are
We founded Timely to build the tool we wish we'd had when we were in schools -- hoping to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget and staffing priorities. Our solution addresses the needs of school-based employees who toil away building schedules and central office employees who need visibility into them.
The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how your staff and students spend their time every day, what positions you need, how many teachers you will hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.
Timely is your home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does Timely save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.
About the role
As a School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. You'll work directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.
Role & Responsibilities
The School Success Manager role leads all aspects of Timely’s customer-facing support model.
- Own a portfolio of schools
- Own and manage a portfolio of district and charter school partners through the Timely customer journey
- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
- Lead implementations
- Drive the end-to-end implementation process for each partner across a portfolio of schools
- Lead onboarding and training for new and returning partners
- Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)
- Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team
- Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution
- Support sales and general operations
- As a young company, our School Success team contributes to sales efforts in the scheduling “off-season,” including joining sales pitches, leading product demos, answering questions from prospective school partners, and liaising with schools through the procurement and contracting process
- Pitch in wherever and whenever is needed to contribute to team success
- Be part of the brain trust to build a lasting and valuable company
- Our small and quick-moving team is committed to both impact and financial success, and this role works hand-in-hand with leaders across functional areas in making and implementing major decisions that determine Timely’s future
What we are looking for in candidates
The role requires someone with:
- Meaningful experience developing middle and/or high school schedules
- Willingness to roll up sleeves and work in a scrappy environment
The following additional experiences would also be a plus:
- Customer success or related experience – experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
- Experience in a fast-paced, high-growth entrepreneurial environment
Who you are
- An experienced scheduler: Someone who has lived secondary scheduling and ideally has at least 3 years of experience building and owning a middle and/or high school schedule
- A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as such
- Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail
- Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners
- Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time
- Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues
- Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students
Benefits we offer
- Health: medical, dental, vision, and a contribution-only 401(k) plan
- Personal growth: at our current early stage there will be many professional development opportunities as the company grows and evolves requiring our founding staff to grow with it
- Flexible PTO
