Edtech.com's Summary

Art of Problem Solving is hiring a School Success Specialist for a hybrid position at their headquarters in San Diego, California. The role involves building partnerships with educators to help integrate AoPS products into school math programs, working closely with various teams to ensure customer satisfaction.

Highlights

Manage product setup and provide expert guidance via email, phone, and video conferencing.
Coordinate customer orders and support finance in billing and payment processing.
Partner with engineering to resolve technical challenges and enhance user experience.
Proficient in Google Suite applications with strong communication skills.
Full-time position with a salary range of 65k-75k and a 4% year-end bonus.
Benefits include medical, dental, vision plans, a 401K with company match, and relocation bonus if needed.
Experience in education and contract management is preferred.
This hybrid role offers a casual work environment and flexible scheduling.

School Success Specialist Full Description

As a School Success Specialist, you'll be the trusted advisor our schools count on as they transform their math programs with our products. From initial setup through ongoing growth, you'll build lasting partnerships with educators, working alongside Sales, Finance, Product, and Operations teams, ensuring every school's journey with us exceeds expectations, making AoPS an integral part of their mathematics program.

The School Success Specialist will:

Manage product setup and provide expert guidance through email, phone, and video conferencing - from initial setup through ongoing support
Fulfill customer orders of digital or physical products in coordination with Product teams.
Prepare and execute professional development and other relationship-building services for clients as needed.
Maintain customer accounts using AoPS custom systems, ensuring correct product access for customers and their users.
Partner with Engineering to resolve technical challenges and enhance the user experience through quality testing
Support the Finance team to facilitate billing and payment processing for institutional account customers.
Coordinate contract signature process, including sending, storing, and maintaining contracts as well as coordinating any post-sale contract customization and negotiation.
Develop and maintain an up-to-date knowledge of our product suite while maintaining clear documentation of best practices and procedures

The ideal candidate has:

Experience in education, ideally including experience teaching, coaching teachers, or delivering professional development
Strong written, verbal, and interpersonal communication skills
Proficiency with Google Suite applications preferred
Strong attention to detail
Strong time-management, organizational, and prioritization skills
Critical decision-making ability even in a dynamic environment
Familiarity with contract management and compliance is preferred

Why Join AoPS:

This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 65k-75k with a 4% year-end bonus. Here are some things you can look forward to:

Impact/Growth Opp: Empower schools to transform how students learn math, helping create the next generation of creative problem solvers
Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
Flexibility: Casual work environment with a hybrid work week and flexible scheduling
Benefits: Multiple options for Medical, Dental and Vision plans
Future Planning: 401K with company match
Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check:

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country’s top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.

Original Job Description

The School Success Specialist will:

Manage product setup and provide expert guidance through email, phone, and video conferencing - from initial setup through ongoing support
Fulfill customer orders of digital or physical products in coordination with Product teams.
Prepare and execute professional development and other relationship-building services for clients as needed.
Maintain customer accounts using AoPS custom systems, ensuring correct product access for customers and their users.
Partner with Engineering to resolve technical challenges and enhance the user experience through quality testing
Support the Finance team to facilitate billing and payment processing for institutional account customers.
Coordinate contract signature process, including sending, storing, and maintaining contracts as well as coordinating any post-sale contract customization and negotiation.
Develop and maintain an up-to-date knowledge of our product suite while maintaining clear documentation of best practices and procedures

The ideal candidate has:

Experience in education, ideally including experience teaching, coaching teachers, or delivering professional development
Strong written, verbal, and interpersonal communication skills
Proficiency with Google Suite applications preferred
Strong attention to detail
Strong time-management, organizational, and prioritization skills
Critical decision-making ability even in a dynamic environment
Familiarity with contract management and compliance is preferred

Why Join AoPS:

Impact/Growth Opp: Empower schools to transform how students learn math, helping create the next generation of creative problem solvers
Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
Flexibility: Casual work environment with a hybrid work week and flexible scheduling
Benefits: Multiple options for Medical, Dental and Vision plans
Future Planning: 401K with company match
Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
Ease of Transition: Relocation bonus (if currently located outside of San Diego)

Background Check:

Please note that employment is contingent on the successful completion of a background check.

Work Authorization:

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

About AoPS:

By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.

Let me find your next job.

Thanks - you're signed up.

School Success Specialist

Edtech.com's Summary

School Success Specialist Full Description

Manager - Customer Success

Customer Success Specialist - CA

Channel Account Manager (LARs)

Customer Engagement Manager

Customer Success Manager