Edtech.com's Summary

WGU is hiring a Senior Business Analyst - Smartsheet Developer. This role involves administering a Smartsheet-based production system to enhance production efficiency and acting as a liaison to promote departmental initiatives and share data with Program Development teams. The position also requires planning, organizing, and monitoring new software acquisitions and ensuring effective communication with company personnel and management.

Highlights

Main responsibilities include administering Smartsheet systems, promoting production efficiency, and liaising with different teams.
Requires experience with Smartsheet, CRM systems, and strong project management skills.
Compensation ranges from $88,300 to $132,400 based on experience and qualifications.
Essential qualifications include a bachelor's degree and a minimum of 5 years of relevant experience.
Smartsheet certification and a master’s degree are preferred.
Benefits include health insurance, retirement savings plan, and up to 12 weeks of parental leave.
Position provides opportunities for bonuses and various types of insurance coverage.
Requires working in a hybrid schedule with 4 days in the office and 1 remote.

Senior Business Analyst - Smartsheet Developer Full Description

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $88,300.00 - $132,400.00

Job Description

Job Profile Summary:

This position acts as an administrator for a Smartsheet-based production system, using system-based functionality and data analysis to promote production efficiency. Additionally, this role acts as a liaison between Program Development teams and across the university to promote department initiatives and share data.

Location: This position requires you to live in Utah and work at our headquarters: 4001 South 700 East Salt Lake City, UT 84107 with the ability to work a hybrid schedule in the office 4 days a week with one day remote.

Essential Functions and Responsibilities:

Building and supporting Smartsheet and other purchased project management software
- Analyst will configure and implement Smartsheet and other enterprise software using such activities as creating business rules, creating workflows and automations, managing existing workflows, and implementing developed components.
- Support implemented processes by working with users to identify necessary training, product defects, or implementation defects/design flaws. Suggest or build solutions and coordinate testing and production releases. Work with product support to solve complex issues.
- Develop dynamic and useful reporting to keep stakeholders informed and support decision-making.
- Stay current with product releases for Smartsheet and other purchased software. Identify needed upcoming functionality and coordinate test installation, testing plans, testing activities, and release opportunities. Work off hours during maintenance windows to be available for testing and assistance around the upgrade activities.
- Be involved in community efforts around Smartsheet and other supported software systems. Look to assist others who are struggling with questions we have solutions for. Learn and ask questions from the communities to ensure best practices and reduce repeated mistakes.
Responsible for planning, organizing, and monitoring new software acquisitions.
- Meets with project sponsors and team members to gain an understanding and knowledge of new software and share any associated business requirements.
- Sets up and coordinates effective testing to evaluate system performance, fulfill project requirements, and eliminate bugs. Ensures test plans are well-documented, relevant to application, and compliant with policies and procedures. Analyzes test results, identifies problems and conflicts, and provides solutions. Ensures problems are resolved quickly and effectively. Repeats testing as needed.
- Coordinates and manages the creation of related documentation. Ensures accurate technical information is gathered and disseminated to technical writers. Ensures final documents are thoroughly reviewed, accurate, complete, and user-friendly.
Assumes responsibility for maintaining effective communication and coordination with Company personnel and with management.
- Maintains regular contact with executives, area managers, software developers, programmers, and other project personnel to obtain and convey information.
- Keeps management informed of projects, area activities, and any significant problems or concerns. Submits project reports as required.
- Works to achieve established goals and objectives.
Assumes responsibility for related duties as required or assigned.
Stays informed of team and department trends and developments.
Completes special projects as assigned
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

Excellent leadership and project management skills.
Works well in a team environment.
Ability to build consensus and motivate others.
Strong oral and written communication abilities.
Solid technical and problem-solving skills.
Ability to plan and meet schedules.

Competencies:

Organizational Impact:

Works to achieve operational targets that significantly impact department, function, or office results. May be responsible for managing large projects or processes within the department, function, or office.
Performs work as directed with limited oversight.

Problem Solving & Decision Making:

Responsible for leveraging a systems-thinking approach, making moderate to significant improvements of processes, systems, and plans within the department, Function, or Office.
Problems and issues are numerous and challenging and require detailed information gathering and analysis. Problems typically affect multiple areas or specialties.

Communication & Influence:

Collaborates cross-functionally with employees within and outside of the department. Typically has responsibility for communicating with parties external to the University.
Works to influence parties within and outside the department, Function, or Office regarding policies, procedures, and practices.

Leadership & Talent Management

Is responsible for providing guidance, coaching, and training to other employees in the department, Function, or Office. Responsible for managing projects involving delegation of work and review of others’ work products.
Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

5 years experience administrating Customer Relationship Management (CRM) systems with 2 of those years in Smartsheet Development
Bachelor's degree, a master's degree with 3 years experience, or a doctorate or terminal degree without experience.

Preferred Qualifications:

Master’s degree preferred.
Smartsheet certification

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities, and activities may change at any time, with or without notice. This Job Description does not constitute a contract of employment, and the University may exercise its employment-at-will rights at any time.

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Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Original Job Description