Ellucian
Senior Colleague Consultant, Infrastructure Technologist
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ January 31st, 2025
CRM
PostgreSQL
SaaS
Edtech.com's Summary
Ellucian is hiring a Senior Colleague Consultant, Infrastructure Technologist. This role requires at least 7 years of advanced Colleague technical system administration experience to support higher education customers by addressing their business needs, troubleshooting, and resolving technical issues. Responsibilities include managing, installing, and updating Colleague environments, assisting with modernizing business processes, and supporting the migration to SaaS solutions.
Highlights
- Drive clients in their migration to SaaS (both UniData and SQL).
- Experience required in administering Colleague environments (Unix-UniData, Windows-UniData, Windows-SQL, or PostGreSQL).
- Deliver value-added services to address and resolve customer issues.
- Support and guide customers through system changes and new functionalities.
- Advanced knowledge of Ellucian product technical system administration is crucial.
- Experience providing technical support and migrations for Colleague Servers.
- Knowledge of Colleague Environment, Envision programming, and Ethos Identity is advantageous.
Senior Colleague Consultant, Infrastructure Technologist Full Description
Senior Colleague Consultant, Infrastructure Technologist (Must have Colleague exp; 100% remote)
- US
- Services
- 5711
- Up to 25%
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a talented individual that has at least 7 years of advanced Colleague technical system administration experience for a Senior Colleague Infrastructure Technologist. This consultant works in both a team and independent environment delivering value add services that provide support to our higher education customers by understanding their business needs, troubleshooting and resolving technical and operational issues.
Proficiency of Colleague application and system administration practices is required for the position. Experience in administering a Colleague environment in either Unix-UniData, Windows-UniData, Windows-SQL or PostGreSQL, and managing, installing and updating Colleague and supporting applications are also needed.
Knowledge and/or current hands-on experience with Colleague modules, Envision programming, Ethos Identity, Intelligent Learning Platform (ILP), Ellucian Experience or other applications in the Ellucian portfolio in addition to Colleague system administration is a plus.
Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.
Where you will make an impact
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
Values Rooted in Purpose
We embrace the power to lead, the courage to innovate, and the determination to grow. At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation, we endeavor to shape a brighter future for higher education.
About the Opportunity
Ellucian is seeking a talented individual that has at least 7 years of advanced Colleague technical system administration experience for a Senior Colleague Infrastructure Technologist. This consultant works in both a team and independent environment delivering value add services that provide support to our higher education customers by understanding their business needs, troubleshooting and resolving technical and operational issues.
Proficiency of Colleague application and system administration practices is required for the position. Experience in administering a Colleague environment in either Unix-UniData, Windows-UniData, Windows-SQL or PostGreSQL, and managing, installing and updating Colleague and supporting applications are also needed.
Knowledge and/or current hands-on experience with Colleague modules, Envision programming, Ethos Identity, Intelligent Learning Platform (ILP), Ellucian Experience or other applications in the Ellucian portfolio in addition to Colleague system administration is a plus.
Higher education customers are transforming to modern campuses while leveraging technology and solutions to enable student success. In this mission critical role, you will partner with our customers to help enable their transformation to cloud/SAAS solutions and ensure successful adoption of these solutions.
Where you will make an impact
- Drive clients in their migration to SaaS (both UniData and SQL)
- Meet with customers to maintain open communication and deliver professional service technical engagement.
- Work with customers to gain an understanding of their goals, priorities, processes, and challenges related to the supported applications.
- Provide guidance and assist with reviewing, planning, and deploying changes and new functionality.
- Work with customers to review and modernize existing business processes, troubleshoot, and resolve technical and operational issues.
- Drive innovative and transformative strategies which will ensure successful SaaS implementations.
- Promote customer usage of Ellucian resources such as the Solution Center, product documentation and Communities.
- Success will be measured by customer satisfaction, achievement of projects, and utilization targets.
What you will bring
- 5+ years of Ellucian product technical system administration experience working in a customer-facing role within a Colleague software environment.
- Experience providing technical, system administration and support for Colleague.
- Experience delivering UniData to SQL migrations and Colleague Server migrations.
- Experience of technical administration of Colleague and related technology in the Colleague ecosystem including but not limited to:
- Colleague LDAP Integration
- Envision Data Exchange (EDx)
- Self-Service
- WebAPI
- Payment Gateway
- SA Valet
- ODS
- Ethos Integrations
- Knowledge in the following areas:
- Colleague Cloud Printing
- Single Sign-on Configuration/Support (SSO) including CAS and SAML2 protocols
- Colleague Architecture and data layers
- Unidata administration, operation, and maintenance
- Microsoft SQL Server database administration (DBA)
- SQL, PostGreSL, and Microsoft T-SQL
- Shell scripting
- Knowledge in the following areas would be advantageous:
- Ellucian Ethos Integration configuration and administration
- Colleague Operational Data Store (ODS)
- Ellucian Workflow
- Ethos Integration Deployment
- Ethos Identity Deployment
- Ellucian CRM Recruit, CRM Advise or Microsoft Dynamics
- Reporting tools such as Entrinsik Informer, SAP Business Objects, Argos
At Ellucian, we believe in the “power of together.” We embrace an inclusive, diverse, and equitable workplace, and believe that our differences help inspire a culture of acceptance that makes our company more collaborative and innovative. We’re proud to provide equal employment opportunities for job applicants and for our employees, and we are committed to providing a process and an environment that is free from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), and other legally protected classifications. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. To enable employees to perform essential functions of their positions and to offer applicants a meaningful opportunity to be considered for positions, we also provide reasonable accommodations to qualified employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. This job posting is intended to comply with all applicable laws. If we learn during the course of our recruitment process that, due to an applicant’s location, further information about the position is required, including certain salary information, the information in this posting will be supplemented accordingly. Additionally, we are aware of fake applicant schemes and have rigorous internal processes in place to mitigate such risk and inform proper authorities of any such instances that arise.
