Edtech.com's Summary

Art of Problem Solving is hiring a Senior Director of Product - Customer Experience. This role involves reimagining customer journeys and overseeing all customer-facing digital experiences, including marketing, enrollment, ecommerce, and parent experiences. The candidate will also help establish a Product Management department and manage a team of product managers.

Highlights

Oversee brand refresh and develop iconic educational branding.
Craft new enrollment and commerce flows for digital and in-person courses.
Build a parent-facing portal and foster a "demo culture".
Collaborate with various teams for cohesive execution.
Salary range: $180k - $210k with performance-based bonus.
Requires experience with high-scale ecommerce systems.
401K with company match and comprehensive benefits package.
Opportunity for relocation assistance.

Senior Director of Product - Customer Experience Full Description

At AoPS, we are world leaders in teaching advanced mathematics. We train many of the most elite mathematicians in the world, including all members of the US International Math Olympiad team. Despite this impact, AoPS remains relatively unknown to the broader public.

AoPS is unique because it is vertically integrated: it develops its own curriculum, runs its own physical learning centers, employs teachers, and has a robust and capable product, design, and engineering team. Today, our curriculum and academic programs are absolutely world-class, but our digital experiences are dated. Your job will be to reimagine the customer journey from hearing about AoPS to becoming a satisfied customer. You will oversee all customer-facing digital experiences, including the marketing, enrollment, ecommerce, and parent experiences.

We are hiring for two Senior Director of Product roles. One will be in charge of Learner Experience, the other in charge of Customer Experience. They will work closely with each other and the Chief Product Officer in standing up a new Product Management department of the company and recruiting and managing a team of great product managers.

The Senior Director of Product - Customer Experience will be:

Helping lead a major brand refresh project to build an iconic, nationally renowned educational brand
Building a new website that shows the best of what AoPS has to offer – its community of motivated learners, its high-quality curriculum and excellent teachers
Crafting, measuring, and iterating a new enrollment and commerce flow that explains and sells our digital and in-person course offerings
Building a new parent-facing portal to give customers a clear view of their student’s progress
Fostering a "demo culture" where design ideas are quickly prototyped and tested with real students and teachers
Managing a team of product managers working on different components of the customer journey
Creating a culture of storytelling, a deep understanding of customer journeys, and attention to the details of a quality user experience
Collaborating with engineering, design, curriculum developers, and marketing teams to ensure cohesive and high-quality execution

You might be a good fit for this position if...

You hold a high bar for great products, have strong opinions, and can evangelize great customer experience the company
You have built high-scale ecommerce systems, especially those with a white-glove service experience
You have experience in high-velocity product teams, and can rally teams to fast-paced and high-quality execution
You are an experienced manager who has built the loyalty and respect of your teams
You're willing to throw away good ideas in pursuit of great ones
You're curious about mathematics and are eager to dive into what makes a truly great learning experience

Perks and Benefits:

This is a full-time position based at our headquarters in San Diego, CA. The base salary for this role is 180k - 210k. Compensation includes a performance-based bonus.

Some benefits of the position include:

Impact: The opportunity to help more students discover the joy of mathematical problem-solving
Culture: Work in an environment of world-class engineers and designers, who love creating interesting problems…and solving them
Creativity: Freedom to experiment, test, and refine products that make both learning and teaching mathematics more engaging
Benefits: Competitive compensation package including medical, dental, and vision plans
Future Planning: 401K with company match
Ease of Transition: This can be your era of sunshine, palm trees, and beaches. Relocation assistance is available if currently located outside of San Diego

Background Check: Please note that employment is contingent on the successful completion of a background check.

About AoPS:

Art of Problem Solving (AoPS) is on a mission to discover, inspire, and train the great problem solvers of the next generation. Since 2003, we have trained hundreds of thousands of the country's top students, including nearly all the members of the US International Math Olympiad team, through our online school, in-person academies, textbooks, and online learning systems. While our primary focus has been math for most of our history, through the years we have expanded our unique problem solving curriculum into more subjects, such as language arts, science, and computer science.

By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.

Original Job Description

The Senior Director of Product - Customer Experience will be:

Helping lead a major brand refresh project to build an iconic, nationally renowned educational brand
Building a new website that shows the best of what AoPS has to offer – its community of motivated learners, its high-quality curriculum and excellent teachers
Crafting, measuring, and iterating a new enrollment and commerce flow that explains and sells our digital and in-person course offerings
Building a new parent-facing portal to give customers a clear view of their student’s progress
Fostering a "demo culture" where design ideas are quickly prototyped and tested with real students and teachers
Managing a team of product managers working on different components of the customer journey
Creating a culture of storytelling, a deep understanding of customer journeys, and attention to the details of a quality user experience
Collaborating with engineering, design, curriculum developers, and marketing teams to ensure cohesive and high-quality execution

You might be a good fit for this position if...

You hold a high bar for great products, have strong opinions, and can evangelize great customer experience the company
You have built high-scale ecommerce systems, especially those with a white-glove service experience
You have experience in high-velocity product teams, and can rally teams to fast-paced and high-quality execution
You are an experienced manager who has built the loyalty and respect of your teams
You're willing to throw away good ideas in pursuit of great ones
You're curious about mathematics and are eager to dive into what makes a truly great learning experience

Perks and Benefits:

This is a full-time position based at our headquarters in San Diego, CA. The base salary for this role is 180k - 210k. Compensation includes a performance-based bonus.

Some benefits of the position include:

Impact: The opportunity to help more students discover the joy of mathematical problem-solving
Culture: Work in an environment of world-class engineers and designers, who love creating interesting problems…and solving them
Creativity: Freedom to experiment, test, and refine products that make both learning and teaching mathematics more engaging
Benefits: Competitive compensation package including medical, dental, and vision plans
Future Planning: 401K with company match
Ease of Transition: This can be your era of sunshine, palm trees, and beaches. Relocation assistance is available if currently located outside of San Diego

Background Check: Please note that employment is contingent on the successful completion of a background check.

About AoPS:

By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.

Let me find your next job.

Thanks - you're signed up.

Senior Director of Product - Customer Experience

Edtech.com's Summary

Senior Director of Product - Customer Experience Full Description

Digital Media Specialist

Web and Digital Project Specialist

VP of Design

Director of Product, Learner Mobility

Product Design and Production Specialist