Edtech.com's Summary

Vertex is hiring a Senior Instructional Designer. The role involves designing and enhancing learning solutions to support product adoption, customer success, and business growth through eLearning, video, and instructor-led sessions. The designer will lead the full instructional design process, collaborate with stakeholders, and contribute to learning design strategy while ensuring content remains relevant and aligned with product changes.

Highlights

Main responsibilities include leading the instructional design process from assessment to evaluation and developing role-based technical training.
Required skills include proficiency in instructional design methodologies and content authoring tools such as Articulate 360 and Camtasia.
Compensation details not specified.
Requires a Bachelor's degree in a related field, and 6+ years of experience in instructional design or a related field.
Experience with virtual and instructor-led training delivery is a plus.
Benefits include opportunities to innovate and make a measurable impact on a global learning community.
Commitment to inclusive, learner-centered design and continuous improvement is essential.
Willingness to travel up to 20% as needed.

Senior Instructional Designer Full Description

Senior Instructional Designer

Remote USA

Full time

Job Description:

At Vertex, we believe in empowering learners through engaging and accessible educational experiences. As a Senior Instructional Designer, you'll design and enhance impactful learning solutions for various audiences, including customers, partners, and internal teams. Your work will directly support product adoption, customer success, and business growth by creating inclusive, learner-centric training through multiple formats such as eLearning, video, and instructor-led sessions.

You'll play a key role in shaping our learning design strategy, contributing to partner enablement efforts, and advancing our curriculum development practices. This is a great opportunity to innovate and make a measurable impact on our global learning community.

Key Responsibilities

Design and Develop Learning Experiences

Lead the full instructional design process—needs assessment through evaluation—creating engaging and effective training using a range of formats and tools, including AI-enhanced content.

Enable Product Adoption and Skill Development

Develop role-based, technical training that empowers users to navigate Vertex products and tools confidently.

Champion Learning Innovation

Stay current with learning science trends (e.g., microlearning, gamification, AI) and apply best practices to improve content quality and learner engagement.

Collaborate Across Teams

Partner with stakeholders to align learning solutions with business objectives. Communicate project timelines and updates effectively throughout the development lifecycle.

Maintain and Enhance Curriculum

Recommend and implement curriculum updates to ensure learning content remains relevant, inclusive, and aligned with product changes.

Deliver and Facilitate Training

Lead virtual and in-person training sessions as needed, fostering positive learning environments.

Evaluate Learning Impact

Use data and learner feedback to continuously improve program effectiveness and identify new learning opportunities.

Contribute to Peer Learning and Strategic Initiatives

Support team members through peer reviews and participate in broader enablement projects and initiatives.

What You Bring

Experience

6+ years in instructional design, content development, education, consulting, or a related field
4+ years using content authoring tools (e.g., Articulate 360, Rise, Camtasia) and Microsoft Office Suite
Experience with virtual and instructor-led training delivery is a plus

Skills & Knowledge

Proficient in instructional design methodologies (e.g., ADDIE, Agile/SAM) and adult learning theory
Strong ability to communicate complex technical concepts in an accessible and engaging way
Skilled in project management and cross-functional collaboration
Excellent written, verbal, and presentation communication skills
Comfortable using tools like Camtasia, video editors, and AI voiceover platforms like WellSaid Labs
Familiarity with ERP or billing systems and/or SaaS implementations is preferred

Education

Bachelor’s degree in Instructional Design, Educational Technology, Communications, or a related field (or equivalent experience)
Instructional Design certification is a plus

Additional Info

Willingness to travel up to 20% as needed
Commitment to inclusive, learner-centered design and continuous improvement
Membership in learning or professional organizations (e.g., ATD) is a bonus

Other Qualifications
The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.

• Communicate with Clarity - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.

• Act with Urgency - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.

• Work with Purpose - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.

• Drive to Decision - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.

• Own the Outcome - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.

COMMENTS:

The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Original Job Description