Senior Manager of Product Operations, Publishing Workflow Integrations
Location: Hoboken, NJ or Cary, NC (Hybrid opportunity - 8 days/month office expectation)
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
We are looking for an experienced Senior Manager of Product Operations to establish scalable and efficient processes and drive cross-functional collaboration to support the overall success of the Publishing Platform. This role will manage issues that arise during the development or after launch of new product features and will accelerate feedback loops between product, technology, business development, and support teams to align their work, focusing both on short-term workarounds and long-term scalable solutions. This position is key to ensure we increase our scale, efficiency, and customer satisfaction at each touchpoint in our best-in-class research publishing workflow for both Research Publishing and Publishing Solutions.
How you will make an impact:
- Leadership: Drive a strong cross-functional leadership culture between core team members in the Product, Operations, and Technology teams.
- Delivery: Oversee feature adoption, post-launch issue management and operational KPI reporting.
- Communication & Collaboration: Drive collaboration between Product, Technology, and Support teams, ensure documentation and training materials are ready for post-release support, and communicate with business stakeholders to keep them updated during development and product launch.
What we look for:
- Bachelor's degree
- Strategic thinking skills to evaluate opportunities and guide large project teams toward adopting a shared vision
- A problem-solving oriented mindset to identify innovative solutions
- Experience conducting detailed analyses of business processes and technical solution documentation
- Strong communication ability to explain complex concepts to a wide range of key stakeholders
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.
When applying, please attach your resume/CV to be considered.
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Location/Division:
Hoboken, NJ, USA; Cary, NC, USA
Job Requisition:
#R2500073
Remote Location:
No
Time Type:
Full Time
Target Base Pay Range:
$113,800 - $166,867
