Edtech.com's Summary

Chess.com is hiring a Senior Product Manager, Trust and Safety. This role involves championing the voice of the player, working with security and engineering teams to enhance protection measures, and integrating solutions to protect members from harmful actors. The Senior Product Manager will translate creative ideas into technical solutions and ensure the safety and engagement of the online chess community.

Highlights

Champion the voice of the player and their needs.
Collaborate with security and engineering teams on protection projects.
Integrate solutions across onboarding, payments, and community.
Defend the community from bots, spammers, and trolls.
5+ years in engineering and/or product management required.
2+ years in trust and safety or online community protection.
Knowledge of trust and safety best practices and vendors.
Compensation details not specified.
Fully remote, full-time position open globally.

Senior Product Manager, Trust and Safety Full Description

Senior Product Manager, Trust and Safety

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

We are a team of 600+ fully remote people in 60+ countries working hard to serve the global chess community. We are here to support 185M+ chess players worldwide with the best possible product, content, and tools to serve the community!

We are a tech company. A gaming company. A content company. And we do it all with passion and commitment to the game. Above all we prize our mission-driven, flat, life-celebrating, no-corporate culture, and we look forward to meeting you and learning more about what you can bring to the team.

About You

You have deep experience using technology to protect online communities and platforms from abuse. You care about the user experience and finding the balance between enabling users and protecting them. You have a strong technical background which allows you to understand the solutions, vendors, technologies, and best practices for scoping and managing projects. You love to look at the data to measure effectiveness, while also caring about the user experience. You are eager to help protect the chess community because you love chess and want to share your passion with the world.

What you'll do

Champion the voice of the player in everything we do, making sure their needs are at the heart of every decision.
Work with our amazing Security and Engineering teams to plan, execute, and measure impact of projects that protect our online community during registration, login, purchasing, and interaction.
Work with other product managers who do onboarding, payments, and community to plan integrations of solutions to protect and enable our members.
Defend the Chess.com community from bots, spammers, malicious actors, trolls, and disruptors who work to disrupt the community.
Write clear and simple specs that make it easy for design and engineering teams to bring ideas to life.
Be a bridge and a translator between creative ideas and technical realities, helping teams stay aligned and focused.

Preferred Skills

5+ years in engineering and/or product management
2+ years in trust and safety, security, and/or online community protection
Current knowledge of the trust and safety landscape, vendors, and best practices
Understanding of how to deliver metric-driven results
Excellent communication skills
A passion for and understanding of chess
Lifelong learner

About the Opportunity

This is a full-time position
We are 100% remote (always have been, always will be!)
Open to applicants anywhere in the world that can work in AMER/EMEA timezones

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You can learn more about us here:

Original Job Description

Senior Product Manager, Trust and Safety

About Us

Chess.com is one of the largest gaming sites in the world and the #1 platform for playing, learning, and enjoying chess.

About You

What you'll do

Champion the voice of the player in everything we do, making sure their needs are at the heart of every decision.
Work with our amazing Security and Engineering teams to plan, execute, and measure impact of projects that protect our online community during registration, login, purchasing, and interaction.
Work with other product managers who do onboarding, payments, and community to plan integrations of solutions to protect and enable our members.
Defend the Chess.com community from bots, spammers, malicious actors, trolls, and disruptors who work to disrupt the community.
Write clear and simple specs that make it easy for design and engineering teams to bring ideas to life.
Be a bridge and a translator between creative ideas and technical realities, helping teams stay aligned and focused.

Preferred Skills

5+ years in engineering and/or product management
2+ years in trust and safety, security, and/or online community protection
Current knowledge of the trust and safety landscape, vendors, and best practices
Understanding of how to deliver metric-driven results
Excellent communication skills
A passion for and understanding of chess
Lifelong learner

About the Opportunity

This is a full-time position
We are 100% remote (always have been, always will be!)
Open to applicants anywhere in the world that can work in AMER/EMEA timezones

---

You can learn more about us here:

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