Edtech.com's Summary

WGU is hiring a Senior Product Operations Manager. The role involves collaborating with leadership to develop processes and best practices for the Product Organization, ensuring effective communication and optimal functioning. The manager will facilitate cross-functional support, improve processes, and drive communication, enhancing product management and user outcomes.

Highlights

Main responsibilities include collaborating with leadership, standardizing communication frameworks, and managing cross-functional teams.
Requires skills in Agile, Product Management, and Project Management with a focus on continuous improvement.
Compensation ranges from $105,600.00 to $158,400.00.
Essential qualifications include a university degree, 5 years of related experience, and proficiency in tools like Jira and Confluence.
Offers benefits such as health insurance, retirement plans, and flexible paid time off.
Requires experience in software Product Management and familiarity with product-led technology teams.
Preferred qualifications include Product Operations training and a Master's degree.

Senior Product Operations Manager Full Description

Senior Product Operations Manager - Craft Education

Nashville, TN

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider Craft Education as the next step in your career.

Craft Education is on a mission to solve skilled labor shortages by powering work-based learning pathways for all.

At Craft, we’re revolutionizing the apprenticeship degree, combining on-the-job learning with accredited instruction to create innovative educational pathways that accommodate working professionals and meet employer needs. Our flagship product - Craft Connect - helps organizations administer apprentice degree programs and address mission-critical data and reporting needs. Through the same platform, Craft is also transforming how on-the-job learning converts into academic credits.

Our team of technology, education and workforce professionals also provides technical assistance to organizations looking to launch and manage apprenticeship degree programs. We are working tirelessly to accelerate the expansion of these programs along with the data infrastructure that underpins them.

If you’re looking to join the work-based learning revolution, we’d love to talk with you. At Craft, you’ll have the opportunity to solve hard problems in a high-growth startup environment and make a lasting impact on the future of education and workforce development. We couldn’t be more excited to advance this work as a team of innovative, collaborative and mission-oriented professionals - we hope you’ll consider joining us.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Pay Range: $105,600.00 - $158,400.00

Job Description

The Senior Product Operations Manager is responsible for collaborating with leadership to identify, create, and develop processes and best practices for the Product Organization. As a key leader in creating the standard for cross-functional communication & visibility, you will surface the insights required to help our Product Organization define effective product strategies and function optimally.
Your collaboration with leaders and individual contributors from Product & UX creates excellent governance, continuous improvement of processes and communication, and most importantly, transparency throughout and enablement of the Product Organization. You help connect us with our users and business partners by creating and optimizing processes and best practices utilizing excellent communication methods. You empower our Product Organization by helping us find and remove our inefficiencies, and by helping us achieve better business and user outcomes.

Essential Functions and Responsibilities:

Uses qualitative and quantitative insights to dig deep into workflows and product usage to drive both operational playbooks and tooling enhancements
Leads cross-functional working groups to implement and support new system capabilities
Standardizes documentation of Roadmaps, Strategy Reviews, Product Briefs, Vision Statements, Release Plans and Release Notes, Experiment Findings, Internal Product Announcement materials
Creates standard templates and frameworks for communication and supporting product practices
Routinely communicates roadmap progress to leadership and cross-functional stakeholders to drive decision making on key trade offs
Assists with consistent OKR monitoring and reporting
Leads the organization of cross-functional teams and their management for product domains and creates supporting resources for the teams
Establishes and implements standards and processes for the management of product backlog health
Optimizes product management onboarding and creates related trainings
Defines and manages intake process
Organizes workshops to upskill employees and improve product practices
Creates and manages product resources index and archive of product work
Leads the implementation of discovery sprints/dual track Agile and supports the ongoing practice
Partners with Portfolio Management Operations to ensure process alignment that enables value delivery
Evangelizes product management methodology, which requires solid knowledge of the product discipline and the ability to create decks and educate others on best practices and why it exists
In collaboration with Change Management leaders, develops and leads communication and training plans for leaders and stakeholders impacted by process changes and operation improvements
Researches and investigates new trends and technologies to meet current and future needs of the Product and UX/UI organizations.
Establishes audits and reports to ensure data accuracy and integrity
Leads cross-functional teams in operationalizing standards and business models that effectively and seamlessly interrelate with business operations across the department.
Performs other related duties as assigned

Knowledge, Skill and Abilities:

Agile, Product Management, Project Management, SDLC training or certification
Excellent leadership and product management skills
Ability to design and implement operational functions and initiatives
Ability to plan, organize, and manage strategic initiatives
Advanced analytical, problem-solving, and decision-making skills
Demonstrated ability to support, coach and provide feedback to others
Ability to create and track data related to project impact
Ability to influence, build consensus, and motivate others
Advanced organizational skills with a high attention to detail
Effective listening skills and ability to adapt well and willingly in an environment of change
Ability to analyze business operations, processes, systems and identify process improvement opportunities
Experience creating documentation and communication standards and frameworks

Competencies:

Organizational Impact:

Develops and implements plan to accomplish division or job area responsibilities that align with department
Performance may affect department results
Work requires knowledge of the University to recognize impact of decisions made
Works to achieve operational targets with significant to major impact on department, function, or office results. May be responsible for managing large projects or processes within the department, function, or office
Performs work as directed with limited oversight

Problem Solving and Decision Making:

Responsible for leveraging a systems-thinking approach, making moderate to significant improvements of processes, systems, and plans within the department, function, or office
Problems and issues faced are numerous and challenging, will require detailed information gathering and analysis. Problems typically affect multiple areas or specialties

Communication and Influence:

Collaborates cross-functionally with employees within and outside of the department. Has responsibility for communicating with parties external to the University
Works to influence parties within and outside the department, function, or office regarding policies, procedures, and practices

Leadership & Talent Management

Is responsible for providing guidance, coaching, and training to other employees in the department, function, or office. Responsible for managing projects involving delegation of work and review of others’ work products.
Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU

Job Qualifications:

Minimum Qualifications:

Typically requires a University Degree or equivalent
Minimum of 5 years related experience, with 2+ years of software Product Management experience
Pragmatic Institute or other Product Certification/training
Experience with product-led technology teams
Experience within an Agile software development environment
Minimum 5 years of experience performing operations functions within a software development context
Minimum 2 years of experience in a leadership role
Experience with Product Management and/or software development tools/software (e.g., Jira, Confluence, Lucid, Mural, Roadmapping software, etc.)

Preferred Qualifications:

Product Operations training
Master’s degree in a related field of study
Change Practitioner Certification
Previous experience in Education Technology

Work Location

Work location is determined by role and business needs. In addition to our headquarters in Salt Lake City, UT, we have several satellite locations across the US. Senior leadership, administrative functions, and technology teams are typically assigned to work in one of our office locations. This position could be Co-Located in either Salt Lake City, UT or Nashville, TN once a dedicated space in Nashville is established.

#LI-MM1

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Opportunity Employer: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Original Job Description