Senior Services Operations Specialist

🇺🇸 Natick, MA

🕑 Full-Time

💰 TBD

💻 Operations

🗓️ February 17th, 2025

Power BI Salesforce

Edtech.com's Summary

MathWorks is hiring a Senior Services Operations Specialist. This role supports the MathWorks Consulting Services Group by working collaboratively with a global team to maintain smooth operations and drive continuous improvements. The position involves managing business health metrics, coordinating with finance for invoicing, and providing project management support.

Highlights

Conduct analyses and manage business health reporting
Collaborate with finance for accurate invoicing
Provide project management support
Manage data integrity and reporting within PSA systems
Assist in onboarding and business process training
Proficiency in Microsoft Excel required
Experience in Salesforce, Power BI, and related systems
Bachelor's degree with 6+ years of experience, or equivalent
Strong communication and interpersonal skills

Senior Services Operations Specialist Full Description

Senior Services Operations Specialist

Job Summary

We are seeking a Senior Services Operations Specialist to join the MathWorks Consulting Services Group (CSG). This role supports our team of global consultants and requires an ability to work collaboratively with a diverse team on a wide array of topics, excellent communication skills, and high professional standards. The overarching goal is to keep existing operations running smoothly while continuously identifying and implementing improvements.

This position reports to the CSG Manager at MathWorks headquarters in Natick, MA.

Responsibilities

Conduct analyses and manage business health quantification and reporting
Collaborate with finance groups to ensure accurate and timely invoicing
Provide internal and customer-facing project management support
Manage data integrity, workflows (e.g. forecasting), and reporting within our Professional Services Automation (PSA) system
Provide internal customer support to business and technical sales staff
Organize and administer internal awareness-raising campaigns
Identify, plan, and lead business process improvement projects
Help organize and compose executive level report-outs
Assist new staff with on-boarding, specifically as relates to business processes

Minimum Qualifications

Proficiency with Microsoft Excel
A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
Experience with project management

Additional Qualifications

Excellent communication and interpersonal skills
Proactive/self-starter
Sales and/or professional services (consulting, contract engineering) experience
Software industry experience
Salesforce, Power BI, Power Automate, SharePoint, PSA systems experience
Business process documentation experience

Original Job Description

Senior Services Operations Specialist

Job Summary

This position reports to the CSG Manager at MathWorks headquarters in Natick, MA.

Responsibilities

Conduct analyses and manage business health quantification and reporting
Collaborate with finance groups to ensure accurate and timely invoicing
Provide internal and customer-facing project management support
Manage data integrity, workflows (e.g. forecasting), and reporting within our Professional Services Automation (PSA) system
Provide internal customer support to business and technical sales staff
Organize and administer internal awareness-raising campaigns
Identify, plan, and lead business process improvement projects
Help organize and compose executive level report-outs
Assist new staff with on-boarding, specifically as relates to business processes

Minimum Qualifications

Proficiency with Microsoft Excel
A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
Experience with project management

Additional Qualifications

Excellent communication and interpersonal skills
Proactive/self-starter
Sales and/or professional services (consulting, contract engineering) experience
Software industry experience
Salesforce, Power BI, Power Automate, SharePoint, PSA systems experience
Business process documentation experience