Mighty
Senior Technical Customer Success Advocate
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Customer Success
🗓️ February 12th, 2025
Zapier
Edtech.com's Summary
Mighty Networks is hiring a Senior Technical Customer Success Advocate. This role involves serving as a crucial connection between customers and engineering teams to ensure smooth user experiences with Mighty Networks. Responsibilities include troubleshooting technical issues, conducting sales calls, guiding users through best practices, and identifying solutions to technical challenges. The position demands strong problem-solving skills and technical expertise to communicate complex concepts effectively.
Highlights
- Conduct technical sales calls and provide guidance on best practices.
- Troubleshoot and resolve product issues as a key technical resource.
- Proficiency in using Zapier and supporting third-party integrations.
- Document issues and customer insights for process improvement.
- Experience with mobile technical support and APIs.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development.
- Work cross-functionally to enhance user experience.
- Engage in proactive problem-solving to ensure issue resolution.
Senior Technical Customer Success Advocate Full Description
About Us
Since 2017, Mighty Networks has been revolutionizing online connections. We enable creators, entrepreneurs, and brands to build and monetize communities through online courses, paid memberships, challenges, and events. Our mission? To create a world where everyone belongs to a handful of life-changing communities that change their life.
The Opportunity
As a Senior Technical Customer Success Advocate, you will be the bridge between our customers and our engineering teams, ensuring a seamless experience with Mighty Networks. This role is ideal for someone who thrives on investigating technical issues, troubleshooting complex problems, and providing top-tier support to both customers and prospects. You’ll handle 1:1 technical sales calls, guide users through best practices, and proactively identify solutions to challenges they face. This is a high-impact role requiring strong problem-solving skills, technical expertise, and the ability to communicate complex concepts clearly.
In this role, you’ll have the opportunity to:
- Conduct customer and prospect-facing calls, providing technical guidance and best practices for using Mighty Networks.
- Serve as a key technical resource for customers, troubleshooting and resolving product issues.
- Develop and maintain deep comprehensive knowledge of the Mighty Networks platform and its features.
- Investigate and diagnose bugs, working closely with engineering to determine root causes and potential fixes.
- Support integrations with third-party tools, with a strong focus on Zapier.
- Assist in technical onboarding and implementation for customers needing advanced solutions.
- Work cross-functionally with engineering, product, and customer success teams to enhance the overall user experience.
- Document technical issues and customer insights to improve internal processes and product offerings.
- Identify opportunities to improve automation and efficiency in customer success operations.
- Take full ownership of issues and proactively engage in problem-solving until resolution is achieved.
Qualifications
- Strong technical troubleshooting skills, particularly in investigating product issues and identifying whether they are user errors, integration problems, or platform bugs.
- Experience handling 1:1 customer and prospect-facing technical sales calls.
- Proficiency in Zapier, including setting up and troubleshooting workflows.
- A resourceful, problem-solving mindset with the ability to take initiative and “hunt down” solutions.
- A balance of technical expertise and customer engagement—this is a sales-meets-technical role, requiring strong communication and critical thinking skills.
- Experience in mobile technical support (iOS, Android, and mobile web troubleshooting).
- Familiarity with Single Sign-On (SSO) and identity providers (IDPs).
- Exposure to APIs and an understanding of how they compare to Zapier’s functionality.
What We Offer
- A dynamic and supportive remote work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- A chance to be part of a company that's changing the landscape of community-led experiences.
