Hofstra University
Service Desk Analyst
🇺🇸 Hempstead, NY
🕑 Full-Time
💰 $62K
💻 Information Technology
🗓️ April 22nd, 2025
Edtech.com's Summary
Highlights
- Provide advanced technical support and resolve hardware and application problems.
- Support and troubleshoot technologies including Office 365, Windows 10, and MacOS.
- Salary is $62,400.
- Bachelor's degree required, ideally in computer discipline.
- Minimum 1 year of relevant work or internship experience needed.
- Proficiency in Microsoft Office is required.
- Experience with Active Directory and ServiceNow is preferred.
Service Desk Analyst Full Description
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Position Title | Service Desk Analyst
Position Number | 898229
Position Category | Administration
School/Division | ITS Engagement & Client Support (division)
Department | ITS Engagement and Client Support
Full-Time or Part-Time | Full-Time
Description | Reporting to the Associate Director of Service Delivery, the Service Desk Analyst is a highly customer-oriented role providing advanced technical support to all members of the Hofstra community, including students, faculty, and staff. This role supports all the University’s customer-facing technologies, including computer hardware, software, mobile devices, printers, software, and web and other services. The incumbent will join a highly collaborative team, supporting customers via several channels, including phone, e-mail, walk-in, and field service dispatch.
Responsibilities include, but are not limited to: Evaluates problems and undertakes escalations for service restorations. Provides support and resolutions for colleagues on the Engagement and Client Support team. Resolves technical hardware and application problems. Performs warranty end user hardware repairs. Escalates complex technical problems through a defined process. Logs and tracks resolutions, follows up with users, and updates related problem documentation. Performs other related duties as assigned.
Qualifications | Bachelor’s degree required; computer discipline preferred. At least 1 year of relevant work or internship experience. Strong attention to detail and exceptional organizational and customer service skills. Excellent written and oral communication skills. Ability to maintain internal and external communication with a level of confidentiality and professionalism. Must be detail-oriented, organized, and able to self-prioritize. Ability to operate with a level of accuracy, good judgement, and proficiency. Knowledge of Microsoft Office.
Preferred Qualifications | At least 2 years of relevant IT end user support experience preferred. Knowledge and experience with end user technology support of: Office 365, Windows 10, Apple MacOS, iOS, Google Android, ChromeOS, Active Directory and ServiceNow.
Special Instructions |
Deadline | Open Until Filled
Date Posted | 10/28/2024
EEO Statement | Hofstra University is an equal opportunity employer, committed to fostering diversity in its faculty, administrative staff and student body, and encourages applications from the entire spectrum of a diverse community.
Salary/Salary Range | $62,400
Hofstra University provides the above salary* as a good faith estimate of the starting pay range which considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and education. In addition to the salary offered, we offer a collegial and inclusive culture, and a benefits program which includes generous paid time off, paid holidays, tuition remission for employees and eligible dependents, and a retirement plan with University contributions.
*Salary ranges indicated for positions covered under a Collective Bargaining Agreement are in accordance with the CBA.
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