University of Maryland
Service Development and Customer Engagement Specialist
Edtech.com's Summary
- Support and execute business and service development for the MAX Unit.
- Identify customer needs and contribute to new and enhanced service offerings.
- Build and maintain relationships with federal agencies, universities, research institutions, and networks.
- Execute business development strategy, including expanding services and onboarding new customers.
- Represent UMD and MAX at national and international industry meetings and conferences.
- Support emerging technology initiatives, focusing on quantum technology.
- Required: Bachelor's degree and three years of related experience; additional experience may substitute for education.
- Preferred: 3+ years experience in customer engagement, managing 20+ accounts, delivering presentations, collaborating with technical teams, and proficiency with CRM tools.
- Salary range: $91,200.00 - $109,440.00.
- Essential position with possible requirement to work various shifts and travel occasionally for events.
Service Development and Customer Engagement Specialist Full Description
Job Description Summary
Licenses/Certifications:
Minimum Qualifications
Education: Bachelor's degree from an accredited college or university.
Experience: Three (3) years of experience in related field.
Other: Additional work experience as defined above may be substituted on a year-for-year basis for up to four (4) years of the required education.
KNOWLEDGE, SKILLS, & ABILITIES:
Knowledge of organizational principles and time management practices.
Skill in project management, including planning, coordinating, tracking progress, and ensuring successful completion of initiatives within established timelines.
Skill in verbal and written communication to clearly convey information, prepare correspondence, and interact effectively with diverse stakeholders.
Ability to analyze complex information, identify issues, and evaluate options.
Ability to work independently with minimal supervision.
Ability to maintain a high level of attention to detail.
Additional Job Details
Preferences
An ideal candidate will possess the following:
Knowledge, Skills, and Abilities
-3+ years of experience in customer engagement, business development, or customer account management.
-Demonstrated experience managing a portfolio of 20+ customer relationships or accounts simultaneously
-Experience delivering presentations to audiences at conferences, customer meetings, or industry events, at least 6 times per year
-Track record of contributing to revenue growth, service utilization increases, or customer retention rates.
-Experience collaborating with technical teams (e.g., network engineering) on customer solution designs or implementations
-Strong written communication skills, evidenced by developing customer-facing materials (proposals, presentations, reports)
-Familiarity with Regional Education Networks (RENs), national research and education networks, and the broader higher education/research technology landscape
-Developing a business development plan with measurable results in customer growth or service adoption
-Bachelor's degree in business, marketing, information technology, or a related field
-Proficiency with CRM tools with 2+ years of hands-on use tracking customer engagement and pipeline activity
Additional Information:
Please note that all positions within the Division of Information Technology (DIT) have an in-person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.
Visa Sponsorship Information:
- DIT will not sponsor the successful candidate for work authorization in the United States now or in the future.
- F1 STEM OPT support is not available for this position.
Required Application Materials: Applications missing the materials below will NOT be considered
- Resume
- Cover Letter
- List of Three References
Best Consideration Date: November 20, 2026
Posting Close Date: N/A
Open Until Filled: Yes
Job Risks
Financial Disclosure Required
For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department
Worker Sub-Type
Salary Range
For more information on Regular Exempt benefits, select this link.
Background Checks
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility
The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University's Equal Employment Opportunity Statement of Policy.
Title IX Non-Discrimination Notice
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