Edtech.com's Summary

Indiana University Indianapolis is hiring a Slate CRM Portal Developer (Application Administrator) for its Division of Enrollment Management. The role builds, maintains, and continually improves the applicant portals in Slate, the customer relationship management (CRM) platform used for admissions, and supports the application, enrollment management, and data analytics functions behind them for Undergraduate Admissions and its university partners. Working remotely as a process development resource and internal consultant, the developer also gathers business requirements and produces the data models, dashboards, and test plans that move the office’s processes into Slate.

Highlights

Develop, maintain, and continually improve portals within Slate CRM, and build application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
Consult with Undergraduate Admissions staff and business users to identify, analyze, and document business requirements and processes, then build data models, business use cases, process flows, and technical specifications for the transition to Slate.
Create and maintain CRM data dashboards, and keep student records in line with university requirements.
Develop test plans, run system and integration testing on changes and enhancements, and troubleshoot implementation issues, including post-implementation evaluations.
Handle upgrades, releases, customization, scripting, and documentation, and provide specialized support by creating projects or workspaces and customizing applications to customer specifications.
Collaborate with all Undergraduate Admissions sub-units, university partners, and central IT teams, and train or mentor less experienced staff as needed.
Hold a bachelor’s degree (preferably in computer science, business systems, or a related field) and 2 years in customer or application support, programming, or related work; 3 years is preferred, and combinations of education and experience may be considered.
Preferred skills include HTML, CSS, JavaScript, SQL, and Liquid markup, an understanding of relational database structures, and experience with admissions or education abroad CRM systems.
Salary of $62,000 to $69,000 annually in a fully remote position, subject to change based on university policy and business needs.

Slate CRM Portal Developer (Application Administrator) Full Description

Department

ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Department Information

Optimizing our enrollment mix is crucial to the long-term viability of Indiana University (IU) Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid & Scholarships, Office of the Registrar, Office for Veterans and Military personnel, P12, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.

Job Summary

Department-Specific Responsibilities

Develops, maintains, and performs ongoing quality improvement of portals within Slate Customer Relationship Management (CRM).
Develops and supports application, enrollment management, and data analytics functions that meet IU standards for data security and user management.
Collaborates with all sub-units of Undergraduate Admissions and university partners.
Monitors and troubleshoots implementation issues; conducts post-implementation evaluations.
Acts as a process development resource and internal consultant.
Maintains student records according to university requirements.
Creates and maintains CRM system data dashboards.
Stays current with CRM system trends and advancements, makes recommendations.
Conducts experienced assessments to understand office business needs and strategic direction and identifies solutions to achieve goals.
Consults with staff and business users to identify, analyze, refine, and document business requirements and processes and develop associated solutions.
Performs experienced business analyses, including construction of data models, business use cases, process flows, and technical specifications for transition to Slate CRM.
Establishes system requirements through functional and technical assessments of existing software.
Ensures uniform documentation presentation and content structure including, but not limited to, online documentation, web accessibility, and university branding.
Develops test plans and conducts system/integration testing; can test changes, enhancements, and new programs or functions to ensure they meet business needs.

General Responsibilities

Provides specialized customer support through provisioning, creation of projects or workspaces within applications, and/or customizing products to customer specifications.
Troubleshoots and analyzes problems and bugs in applications and products.
Performs complex upgrades, releases, customization, and documentation of work according to team's established methodology.
Performs programming, scripting, and modifications of application and products for corrective action.
Collaborates with technical and functional business clients and teams within the central information technology organization.
Contributes to project planning, objective formulation, task estimation and evaluation of customer requests.
May train, mentor, and provide guidance and feedback to less experienced staff.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

Bachelor's degree (preferably in computer science, business systems, or a related field).

WORK EXPERIENCE

Required

2 years in customer/application support, programming, or a related experience.

Preferred

3 years of related experience.
Experience with education abroad-specific CRM systems and/or admissions CRM systems and database management.
Familiarity with higher education as a field, and associated application processes and business practices.

SKILLS

Required

Proficient written and verbal communication skills.
Demonstrates problem solving skills.
Ability to simultaneously handle multiple priorities.
Demonstrates customer service skills.
Quickly troubleshoots and resolves problems.
Performs work independently with minimal supervision.
Effectively coaches and delivers constructive feedback.

Preferred

Proficient in HTML, CSS, Javascript, SQL, Liquid Mark-Up.
Ability to collaborate within and across units in a highly collegial and professional manner.
Strong team orientation
Possesses flexibility to work in a fast paced, dynamic environment.
Seeks to acquire knowledge in area of specialty.
Understanding of relational database structures and configurable joins for reporting and content delivery.
Understands the unit's perspectives and business processes that need to be met and proactively identifies enhancements and improvements that meet those unique needs.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

This is a fully remote position. However, this is subject to change in the future based on university policy and business needs.

Advertised Salary

$62,000.00 - $69,000.00 annually

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

Comprehensive medical and dental insurance
Health savings account with generous IU contributions
Healthcare and dependent care flexible spending accounts
Basic group life insurance paid by IU
Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
Base retirement plan with generous IU contributions, subject to vesting
Voluntary supplemental retirement plan options
Tuition subsidy for employees and family members taking IU courses
10 paid holidays plus a paid winter break each year
Generous paid time off plans
Paid leave for new parents and IU-sponsored volunteer events
Employee assistance program (EAP)

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Information Technology

Job Family: Software/App, Admin & Analysis

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring.

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Slate CRM Portal Developer (Application Administrator)

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