Edtech.com's Summary

D2L is hiring a Solutions Engineer, K12. The role involves understanding client needs and identifying how D2L products can enhance their workflows, working closely with sales teams to present engaging product demos, and supporting the sales process through expert product knowledge. The Solutions Engineer will also assist in developing proposals, writing RFP responses, and managing prospective client evaluations.

Highlights

Develop and deliver custom product demos and presentations.
Support sales with expertise in D2L products and deployment.
2-5+ years of Ed Tech experience in K-12 settings required.
Knowledge of learning management systems, especially Brightspace.
Strong presentation, organization, and analytical skills.
Base salary range: $85,000 to $110,000 USD.
Eligible for benefits like Wellness Subsidy, Equity Grants, and more.
Travel expected 20-50% for sales presentations and meetings.

Solutions Engineer, K12 Full Description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

Job Summary:

You have a dream. That dream is to travel, meet interesting people, garner applause, and not bore anyone when you talk about your job. You want to be respected for your Ed Tech know-how, and admired for your contagious passion and presentation skills. You are charming and easy going, humorous and articulate, keen and hard-working. You can patiently help your elderly relative figure out his phone, and speak to an IT professional about their plans to integrate systems.

You are our Solutions Engineer. You will be part of a team of gifted technical communicators and problem solvers. Your job is to dive in and understand our clients and prospects' business and needs, and to identify how our tools and products can be used to make their lives easier and their workflows smarter. You will work with your sales reps to get close to our clients and prospects and develop relationships with their staff. You will pore over large RFPs - identifying gaps and opportunities. You will breeze through complex product demonstrations with barely a sweat or a stammer.

At a high level, you will:

Develop and deliver custom demos and presentations that are simple and engaging, leaving your audience eager to use Brightspace
Support the sales process by acting as expert in D2L products and services, including functionality, usage, architecture, and deployment
Assist Sales in qualifying opportunities and planning client engagement and win strategy
Align client’s needs, goals, and objectives to D2L solutions; develop proposals and help to write RFP responses
Actively drive and manage prospective clients’ technology evaluation, using your knowledge of the business environment, competitive landscape, and Brightspace differentiators
Provide support to Sales Executives in closing deals and exceeding revenue objectives in an assigned territory
Transition accounts and communicate business requirements to implementation teams

How will you make an impact:

Become a hands-on expert in Brightspace products. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit
Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table or faculty and teaching and support staff piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
Read through incoming Requests for Proposal (RFPs) for your reps and identify gaps and what products and services are required. Then you will work closely with our RFP Proposal Managers to write clear, accurate and succinct answers for RFP responses on deadlines.
Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and customizations that they require.
Provide feedback to product management teams regarding use cases and trends in the field.
Create technical documentation and materials as required for your prospects.
Be the conduit through which internal SMEs are contacted and engaged into sales opportunities.
Attend sales presentations, meetings, and conferences as required (travel expected 20-50%)

What you'll bring to the role:

2-5+ years of experience using ed tech in a K-12 setting (e.g. Educator or LMS Administrator)
- While this role may be expected to mainly support K12 education, the ideal candidate should be comfortable serving as an SE in both an Higher Education and K-12 setting
- Passion and interest in K-12 education and educational technology
Knowledge and experience with learning management systems and other educational technology; previous experience with Brightspace would be a strong asset
Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
Strong drive to achieve results
Organization and analytical skills and flexibility to handle a variety of incoming requests from complex solutioning to 'grunt work'
Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way in an ‘expert’ capacity
Highly engaging communication skills, both in person and virtually
Excellent writing and comprehension skills. Previous experience crafting RFP responses is an asset
Experience in working with remote teams and communicating via instant messaging, online forums, and through email
Comfortable with last minute requirements to travel along with the ability to travel freely between Canada and the USA without restriction

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$85,000—$110,000 USD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

Original Job Description

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

Job Summary:

At a high level, you will:

Develop and deliver custom demos and presentations that are simple and engaging, leaving your audience eager to use Brightspace
Support the sales process by acting as expert in D2L products and services, including functionality, usage, architecture, and deployment
Assist Sales in qualifying opportunities and planning client engagement and win strategy
Align client’s needs, goals, and objectives to D2L solutions; develop proposals and help to write RFP responses
Actively drive and manage prospective clients’ technology evaluation, using your knowledge of the business environment, competitive landscape, and Brightspace differentiators
Provide support to Sales Executives in closing deals and exceeding revenue objectives in an assigned territory
Transition accounts and communicate business requirements to implementation teams

How will you make an impact:

Become a hands-on expert in Brightspace products. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit
Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table or faculty and teaching and support staff piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
Read through incoming Requests for Proposal (RFPs) for your reps and identify gaps and what products and services are required. Then you will work closely with our RFP Proposal Managers to write clear, accurate and succinct answers for RFP responses on deadlines.
Conduct needs analysis sessions with prospects to understand their infrastructure, needs, and customizations that they require.
Provide feedback to product management teams regarding use cases and trends in the field.
Create technical documentation and materials as required for your prospects.
Be the conduit through which internal SMEs are contacted and engaged into sales opportunities.
Attend sales presentations, meetings, and conferences as required (travel expected 20-50%)

What you'll bring to the role:

2-5+ years of experience using ed tech in a K-12 setting (e.g. Educator or LMS Administrator)
- While this role may be expected to mainly support K12 education, the ideal candidate should be comfortable serving as an SE in both an Higher Education and K-12 setting
- Passion and interest in K-12 education and educational technology
Knowledge and experience with learning management systems and other educational technology; previous experience with Brightspace would be a strong asset
Understanding of the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
Strong drive to achieve results
Organization and analytical skills and flexibility to handle a variety of incoming requests from complex solutioning to 'grunt work'
Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way in an ‘expert’ capacity
Highly engaging communication skills, both in person and virtually
Excellent writing and comprehension skills. Previous experience crafting RFP responses is an asset
Experience in working with remote teams and communicating via instant messaging, online forums, and through email
Comfortable with last minute requirements to travel along with the ability to travel freely between Canada and the USA without restriction

Base Salary Range

$85,000—$110,000 USD

Why we're awesome:

Impactful work transforming the way the world learns
Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
2 Paid Days off for Catch the Wave related activities like exams or final assignments
Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
Retirement planning
2 Paid Volunteer Days
Competitive Benefits Package
Home Internet Reimbursements
Employee Referral Program
Wellness Reimbursement
Employee Recognition
Social Events
Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

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Solutions Engineer, K12

Edtech.com's Summary

Solutions Engineer, K12 Full Description

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