Ascend Learning
Sr Technical Change Manager
🇺🇸 Hybrid - Gilbert, AZ
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ April 25th, 2025
Edtech.com's Summary
Ascend Learning is hiring a Sr Technical Change Manager. The role involves educating employees on IT productivity tools and software systems, and ensuring smooth transitions of business processes, systems, and technology. The manager will prepare, support, and guide employees through change, ensuring that new initiatives are quickly adopted and easily understood.
Highlights
- Responsible for IT training needs and developing change management strategies.
- Create actionable change management deliverables.
- 5+ years in organizational change management required.
- Preferred qualifications include a Master's degree and professional change management certification.
- Advanced proficiency in Microsoft Office Suite and project management software needed.
- Competitive benefits include flexible PTO, medical insurance, 401(k) matching, and parental leave.
- Offers wellness resources and on-site workout facilities.
- Tuition reimbursement available.
Sr Technical Change Manager Full Description
Sr Technical Change Manager
Job Category: Technology
Requisition Number: SRTEC005861
Full-Time
Gilbert, AZ 85297, USA
Description
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.
WHAT YOU'LL DO
The Sr Technical Change Manager will educate employees on Information Technology productivity tools and other software systems. This role will play a critical role in ensuring the smooth transition of business processes, systems, and technology. The role is responsible for preparing, supporting, and guiding employees through the change, ensuring that the organization’s goals are achieved and sustained. This role must possess and demonstrate a balance of knowledge in training techniques, trends and facilitation, as well as possessing a solid technical aptitude. Communication skills is a must along with the capability to explain complex subjects in a clear and interesting way. In addition, this role will ensure that any new change initiative introduced into the organization will achieve quick adoption and ensure efficient understanding.
WHERE YOU’LL WORK
This position will work a hybrid schedule from our Gilbert, AZ office location.
HOW YOU’LL SPEND YOUR TIME
- Execute against organizational objectives to identify and assess training needs for IT initiatives, programs or systems as they arise.
- Develop change management strategies based on a situational awareness of the details of the change and the groups being impacted.
- Identify potential risks and anticipated points of resistance and develop specific plans to mitigate or address the concerns.
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, and resistance management plan.
- Support internal communication efforts and strategies as necessary
- Create and conduct surveys to better understand training and other needs of the organization.
- Design and implement comprehensive communication plans to ensure that all stakeholders are informed and engaged throughout the change process.
- Assess the impact of change initiatives on the organization, including employee engagement, productivity, and overall performance.
- Collect and analyze feedback from employees and stakeholders to identify areas for improvement and adjust strategies as needed.
- Create interactive, multimedia presentations as needed to achieve training goals
- Assist with defining and implementing continuous service improvements
- Identify the most expected and potential points of resistance to change based on feedback, change champions and/or key stakeholders. Responsible in the development of counter strategies to reduce the resistance.
- Establish parameters to measure early adoption, effective utilization and proficiency to new change initiatives and provide data on trends and outcomes.
- Create and implement specific organizational change management plans with respect to training and orientation of Team Members when new technologies are implemented.
- Primary attention to the people aspects of organizational change management involving IT projects and initiatives. Partner with technology team and other leaders to create a structured change management implementation strategy.
- Define and measure success metrics and monitor change progress
WHAT YOU'LL NEED
- 5+ years of experience in organizational change management
- Bachelor's degree in business administration, organizational development, human resources, or a related field. A master's degree is preferred.
- Professional certification in change management, such as Prosci or ACMP, is highly desirable.
- Proven experience in change management, organizational development, or a related field, with a track record of successfully managing complex change initiatives.
- Experience working in a consulting or advisory role is advantageous.
- Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely to diverse audiences.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and project management software.
- Strong leadership and influencing skills, with the ability to motivate and inspire others to embrace change.
- Exceptional problem-solving and critical-thinking abilities, with a proactive approach to identifying and addressing challenges.
- High emotional intelligence and the ability to build and maintain positive relationships with employees, stakeholders, and senior management.
- Flexibility and adaptability, with the ability to navigate and manage change in a dynamic and fast-paced environment.
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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