Student Services Associate

Title: Student Services Associate

Employee Classification: Student Services Associate

Campus: University of North Texas - Dallas

Division: DAL-Enrollment Mgmt & Student Aff

SubDivision-Department: DAL-Enrollment Mgmt & Student Aff

Department: DAL-Financial Aid-521240

Job Location: Dallas

Salary: $39,600 / year

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary
The Office of Financial Aid and Scholarships (OFAS) is committed to helping students achieve their educational goals by providing financial resources, guidance, and assistance to all UNT Dallas students. Through educational endeavors and student outreach, OFAS is a vital contributor to student success at UNT Dallas.

Position Overview
The University of North Texas at Dallas invites applications for the position of Student Services Associate in the Office of Student Financial Aid and Scholarships. Candidates should be able to express enthusiastic support for the mission of the university, its core values (virtue, civility, reasoning, and accountability), and its vision to become a highly valued University that will be recognized for its distinctive interdisciplinary approaches to education, for innovative research, and for its commitment to serving Dallas, surrounding communities, and the State of Texas. For more information about the university, go to: http://untdallas.edu

This position will provide immediate and comprehensive services to customers relating to federal, state, and institutional regulatory requirements, awarding financial aid, calculating federal need analysis eligibility, performing detailed technical duties , conducting financial aid presentations and providing intensive educational loan program data. The incumbent is the first point of contact for the department and with other university personnel.

Minimum Qualifications
Bachelor's degree and one (1) year of related experience; or equivalent combination of education and experience.

Knowledge, Skills and Abilities
Thorough knowledge of University policies including FERPA and procedures related to the area of assignment.Considerable knowledge (or ability to rapidly assimilate and retain) university operating procedures, organization and management policies.Working knowledge of sound business principles, practices, and techniques. Intermediate level knowledge of Microsoft Office Suite, in particular Outlook, Word, Excel and PowerPoint.High level of competence using email and search engines.When required: Skill in typing at a moderately fast rate with few errors.Knowledge of general safe working procedures related to work performed.

Preferred Qualifications
Two Years of Experience within a Financial Aid Office.Knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).Knowledge of Federal and State rules and regulations related to functional area (or ability to rapidly assimilate).

Customer service experience in multiple settings.Ability to develop and maintain effective working relationships.

The physical ability to sit at ta complete for long periods of time.Ability to problem solve and make decisions.Skill in composing routine letters and preparing reports.Skill in recording and compiling material for reports.Ability to work independently.Excel and Data Analysis experience.Strong public speaking skills

Required License/Registration/Certifications
N/A

Job Duties:
Assessing and adjusting cost of attendance budgets Determining if verification data elements have an impact on aid eligibility Assessing program eligibilityPerforming Loan Check Management, Loan Entrance Exit Counseling, and Scholarship ProcessingAssisting, scheduling, coordinating and participating in annual Financial Aid Help Sessions, campus and community events and college nights.Answering questions and complaints regarding Federal, State, and Institutional regulations and guidelines Analyzes and monitors computer reports for accuracy, adherence to requirements, and/or discrepancies, and takes corrective actions Prepares report and maintains statistical data in functional area Processes and reviews applications for grants, loans, and/or scholarships Maintains and posts records in electronic and paper record system Counseling and routing incoming inquiries regarding financial aid application processes Assuming accountability for and maintaining knowledge of federal, state and institutional guidelines and regulations Determining and explaining formulas and calculations

Work Schedule:
Monday - Friday; 8 AM - 5 PM; on campus; occasional nights & weekends

Driving University Vehicle:
No

Security Sensitive:
This is a Security Sensitive Position.

Special Instructions:
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:
For information regarding our Benefits, click here.

EEO Statement:
The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.