Edtech.com's Summary

Noodle is hiring a Student Support Coach. This role involves working directly with online graduate students to foster a positive educational experience by creating personal relationships and ensuring their needs are met effectively. Coaches act as a bridge between students and university staff, addressing student concerns, facilitating orientations, and enhancing student engagement through social programs.

Highlights

Meet with and advise students on academic success strategies.
Create and facilitate orientation sessions.
Monitor and follow up on student academic progress.
Utilize Google Workspace and Salesforce effectively.
Salary range: $48,000 - $51,500 per year.
Require a Master's degree in student affairs or related fields.
Must have 1-3 years of university-related experience.
Benefits include 401K match, bonus potential, and paid parental leave.
Access to mental health services and a work-from-home setting.
Offer a positive environment for personal and professional growth.

Student Support Coach Full Description

Noodle is higher education’s leading strategy, services, and technology partner. We develop infrastructure, provide life-changing learning experiences, and grow the awareness of and the enrollment in some of the best academic institutions in the world. Our vision is “to empower universities to change the world.” We achieve this vision by offering our university partners various products and services that help them be more resilient, responsive, efficient, and interconnected.

Student Support Coaches (SSCs) help us ensure the online graduate students at our partner institutions have a student experience that exceeds their expectations. As the student’s go-to staff member, SSCs work with students in a specific campus program to proactively create 1:1 relationships and foster an immediate sense of belonging, helping students feel as though they matter to the university community. SSCs function as an extension of the University program's support team, providing support to students that feels seamless. As students have questions or needs, the coach ushers the student through the problem-solving process ensuring the experience is barrier-free.

As our Student Support Coach, you will:

Meet with and advise a diverse body of students on strategies for being a successful student
Monitor student academic progress to identify and follow up on potential concerns that could impede student progress
Create and facilitate new student orientation sessions
Increase student engagement by creating and hosting innovative student social programs
Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
Perform other duties as assigned

You have:

1-3 years of experience working at a university
Master’s degree in student affairs, higher education, social work, counseling, or related field
Strong verbal and written communication and presentation skills
Critical and analytical thinking skills with strong problem-solving abilities
Ability to work occasional hours on weekends and evenings
Working knowledge of FERPA regulations and application
Working knowledge of Google Workspace (Docs, Slides, Sheets)
Ability to work effectively in dynamic, rapidly changing, team-based environment

Noodle Benefits:

Work from the comfort of your home office!
Great compensation package!
401K + match, bonus potential, and equity opportunities
Tools you need on us! Mac is our computer of choice
Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
Paid Parental Leave
Pre-tax commuter benefits
4 weeks paid vacation + 10 paid holidays + paid sick leave
Access to mental health services like Ginger and Talkspace
Annual education stipend for lifelong learning
Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Eligibility Requirements:

This position is based in the United States, and applicants must be legally authorized to live and work in the United States. Employees are required to reside within the United States for the duration of their employment.

At Noodle, we hire people who will help us change the future of online education. Even if you don't think you check off every bullet point on this list, we still encourage you to apply! We value both current experience and future potential.

Noodle is committed to creating a welcoming and inclusive workplace for everyone. We value and celebrate our differences because those differences are what make our team shine. We hire great people from different backgrounds, not just because it's the right thing to do, but because it makes us stronger as a whole. Women, people of color, LGBTQIA2S+ individuals, and members of other underrepresented groups are strongly encouraged to apply. Noodle is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status.

Original Job Description

As our Student Support Coach, you will:

Meet with and advise a diverse body of students on strategies for being a successful student
Monitor student academic progress to identify and follow up on potential concerns that could impede student progress
Create and facilitate new student orientation sessions
Increase student engagement by creating and hosting innovative student social programs
Act as a trusted liaison with university staff to manage tactical day-to-day student scenarios
Provide students with accurate referrals to campus resources, resolve their issues when possible, and escalate issues as needed
Assess level of urgency of student needs/questions; respond to urgent student questions within agreed-upon SLAs
Ensure a seamless student experience by partnering with internal and external cross-functional stakeholders
Ensure data integrity via documentation of registration data and interactions with students within the CRM (e.g. Salesforce)
Perform other duties as assigned

You have:

1-3 years of experience working at a university
Master’s degree in student affairs, higher education, social work, counseling, or related field
Strong verbal and written communication and presentation skills
Critical and analytical thinking skills with strong problem-solving abilities
Ability to work occasional hours on weekends and evenings
Working knowledge of FERPA regulations and application
Working knowledge of Google Workspace (Docs, Slides, Sheets)
Ability to work effectively in dynamic, rapidly changing, team-based environment

Noodle Benefits:

Work from the comfort of your home office!
Great compensation package!
401K + match, bonus potential, and equity opportunities
Tools you need on us! Mac is our computer of choice
Our insurance plan offers medical, dental, vision, short- and long-term disability coverage, plus supplementals for all employees and dependents
Paid Parental Leave
Pre-tax commuter benefits
4 weeks paid vacation + 10 paid holidays + paid sick leave
Access to mental health services like Ginger and Talkspace
Annual education stipend for lifelong learning
Growth - we pride ourselves on creating environments where employees can be themselves and grow within and around the company

Eligibility Requirements:

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