Supervisor, Customer Service

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Supervisor, Customer Service

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Announcement

 Details 

Open Date  | 04/25/2025
Requisition Number  | PRN15831N
Job Title  | Supervisor, Customer Service
Working Title  | Sales Floor Supervisor
Job Grade  | C
FLSA Code  | Nonexempt
Patient Sensitive Job Code?  | No
Type  | Non Benefited Staff / Student
Temporary?  | No
Standard Hours per Week  | 15-20 hours per week
Full Time or Part Time?  | Part Time
Shift  | Variable
Work Schedule Summary  | 15-20 hours a week, weekends and some holidays 
Is this a work study job?  | No
VP Area  | President
Department  | 00435 - University Campus Store
Location  | Campus
City  | Salt Lake City, UT
Type of Recruitment  | External Posting
Pay Rate Range  | $17.00 - $19.00/h DOE
Close Date  | 07/25/2025
Priority Review Date (Note - Posting may close at any time)  |
Job Summary  | The University Campus Store Sandy is seeking a part-time Sales Floor Supervisor who is responsible for overseeing the daily operations of the sales floor, ensuring excellent customer service, and maintaining store standards. As a key holder, the Sales Floor Supervisor will participate in a supervisor rotation for opening and closing the store, manage cash handling procedures, and lead the team during their shifts.

Staff who work for the Campus Store enjoy a variety of benefits, including an employee discount at the Campus Store, a flexible work schedule to accommodate class schedules or other commitments, and opportunities for growth and advancement within the store.

The University of Utah is the state’s public flagship institution and a top-tier research university. The University Campus Store is the retail arm of the university and is consistently ranked in the top 15 institutionally run campus stores in the nation. We serve over 40,000 students, faculty, and staff, along with millions of visitors each year. At the University Campus Store, we are dedicated to supporting the mission of the university, including its foundational values of Belonging, Campus Safety, Health and Well-Being, Sustainability, and Academic Freedom. We are committed to these values and to preparing students for lives of impact as leaders and citizens. We believe in the responsible stewardship of our intellectual, physical, and financial resources, ensuring the long-term success and viability of the institution. We are looking for staff who can support this mission and provide a welcoming and engaging experience to the Campus Store and university community.
Responsibilities  | Customer Service: Provide exceptional customer service, address customer inquiries, and resolve issues promptly. Team Leadership: Supervise and motivate sales associates, ensuring they meet performance standards and adhere to store policies. Store Operations: Participate in a supervisor rotation for opening and closing the store, manage cash registers, and ensure the security of the store. Inventory Management: Assist with inventory control, stock replenishment, and merchandising. Sales: Drive sales through effective customer engagement and product knowledge. Training: Train new employees and provide ongoing support to the team. Reporting: Maintain accurate records of sales, inventory, and employee performance.
This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum Qualifications  | Associate degree in a business-related field or equivalency (one year of education can be substituted for two years of related work experience); two years full-time customer service; supervisory experience or equivalency; and demonstrated effective human relations and communication skills required.

Bachelor’s degree in a business related field and cash handling experience preferred.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Preferences  | ·        Previous retail experience, preferably in a supervisory role.·        Strong leadership and communication skills.·        Ability to work flexible hours, including weekends.·        Proficiency in cash handling and basic computer skills.
Special Instructions Summary  |
Additional Information  | The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu



https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

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Applicant Documents

 University Human Resource Management 
 250 East 200 South, Suite 125 Salt Lake City, UT 84111
 Contact us: (801) 581-2169 By Email: employment@utah.edu 

 

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