Edtech.com's Summary

KnowBe4 is hiring a Tech Support Coordinator. The role involves fielding calls, assigning support tickets, and routing unassigned tickets according to departmental processes. The coordinator must route issue reports, ensure proper entry of technical support requests into the help-desk system, resolve quickly addressable issues, and communicate directly with customers to define issues.

Highlights

Fielding calls and assigning support tickets.
Experience with Gmail, Google Docs, MS Office, and web browsers required.
Basic salary information not provided; company-wide bonuses based on sales.
2-year degree preferred.
1 year of phone customer service experience preferred.
Strong verbal and written communication skills.
Excellent time management and organization skills.
Provision of adoption assistance, tuition and certification reimbursement benefits.

Tech Support Coordinator Full Description

About KnowBe4

KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.

Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Clearwater positions open to candidates located in greater Tampa Bay area.

The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.

Responsibilities:

Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of phone customer service experience preferred
Strong verbal and written communications
Excellent time management and organization skills
Strong customer service skills

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Original Job Description

About KnowBe4

Clearwater positions open to candidates located in greater Tampa Bay area.

Responsibilities:

Route issue reports and change requests through help-desk systems to the appropriate Support Representative
Ensure email requests for technical support are entered into the help-desk system and routed properly
Resolve all issues that can be addressed quickly at this level
Review support calendars and use messaging software to verify a Tier 1 rep’s availability in order to efficiently schedule a call for support
Communicate directly with customers or end-users to gather details or requirements as needed to fully define issues

Minimum Qualifications:

2 year degree preferred
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
1 year of phone customer service experience preferred
Strong verbal and written communications
Excellent time management and organization skills
Strong customer service skills

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.

Let me find your next job.

Thanks - you're signed up.

Tech Support Coordinator

Edtech.com's Summary

Tech Support Coordinator Full Description

Customer Technical Support Representative

Student Advisor - Bilingual

Associate Support Technician

Bilingual Inbound/Outbound Enrollment Specialist

Bilingual Inbound/Outbound Enrollment Specialist