Edtech.com's Summary

Clever is hiring a Technical Onboarding Specialist [Contract]. This role involves guiding district administrators through the setup and configuration of Clever's products, such as Identity Management and Classroom Multi-Factor Authentication. The specialist will conduct onboarding calls, manage cases, and establish trust with key stakeholders to ensure smooth onboarding experiences. The position demands strong technical and customer engagement skills to effectively support district administrators throughout the onboarding process.

Highlights

Main responsibilities include conducting onboarding calls, providing technical guidance, and managing onboarding cases.
Requires proficiency with Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA).
Compensation is $28/hr for most U.S. locations; $31/hr in NYC and San Francisco.
Temporary 6-month contract starting in mid-April 2025.
Requires 1+ years of experience in technical and customer-facing roles.
Strong communication and multitasking abilities are essential.
Position emphasizes building trust and rapport with customers.
Focus on diversity, equity, and creating inclusive environments.

Technical Onboarding Specialist [Contract] Full Description

Clever is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 students internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that empower students everywhere. Clever, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at www.clever.com.

As the primary technical contact, you’ll guide district administrators through onboarding and configuring Clever’s paid offerings, including Identity Management (IDM) and Classroom Multi-Factor Authentication (CMFA). Leveraging your technical expertise and customer-facing skills, you’ll ensure a seamless setup experience by answering questions, leading onboarding calls, and providing technical guidance throughout the process.

You'll dive into a variety of tasks, including:

Conduct onboarding calls, guiding district administrators through product set up.
Provide proactive outreach, nudging customers through their next onboarding steps.
Track, prioritize, and manage onboarding cases effectively.
Answer customer inquiries with empathy and product knowledge.
Establish trust with key district stakeholders to ensure a smooth onboarding experience.
Work with team members to escalate issues to Support, Product, and Engineer teams
Meet and exceed service level expectations, driving high customer satisfaction.

Assignment Details:

Duration: 6 months
Start date: Week of April 14th or April 21st, 2025
Location: Anywhere in the United States
Pay rate: $28/hr (40 hours a week)

Ideal Candidate:

1+ years of experience in technical and customer-facing roles.
Strong communication skills with the ability to simplify complex technical topics.
Skilled at multitasking across calls, tickets, and internal communications.
Adept at engaging district administrators, understanding needs, and providing tailored solutions.
Empathetic and committed to supporting district administrators.
Collaborative team player who partners across teams to solve challenges.
Strong prioritization and organizational skills in fast-paced environments.
Willing to support colleagues and adapt to team needs.
Open to giving and receiving feedback for continuous improvement.
Proven ability to build trust and rapport with customers.
Passionate about education, technology, and working with school districts.
Commitment to equity and belonging: Clever believes that the classrooms we serve and our company’s halls should be spaces that are diverse, equitable, and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone to bring their authentic selves into the workplace. Outside of our walls, we use our collective influence, passionate work, and community involvement to unlock learning for ALL students.

Why Join Us?

Be a part of a vibrant, innovative team at Clever
Contribute to a critical hiring phase for our customer solutions team
Opportunity to network and build relationships with top talent in the industry

SALARY TRANSPARENCY:

Compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is $28 per hour. For candidates living in NYC and San Francisco, CA is $31 per hour.

Clever does not conduct interviews via text or Telegram. We will never ask for your financial information or reimbursement of equipment of any kind. If you receive any communications regarding employment with Clever that you think might be a scam, please email security@clever.com.

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

Original Job Description

You'll dive into a variety of tasks, including:

Conduct onboarding calls, guiding district administrators through product set up.
Provide proactive outreach, nudging customers through their next onboarding steps.
Track, prioritize, and manage onboarding cases effectively.
Answer customer inquiries with empathy and product knowledge.
Establish trust with key district stakeholders to ensure a smooth onboarding experience.
Work with team members to escalate issues to Support, Product, and Engineer teams
Meet and exceed service level expectations, driving high customer satisfaction.

Assignment Details:

Duration: 6 months
Start date: Week of April 14th or April 21st, 2025
Location: Anywhere in the United States
Pay rate: $28/hr (40 hours a week)

Ideal Candidate:

1+ years of experience in technical and customer-facing roles.
Strong communication skills with the ability to simplify complex technical topics.
Skilled at multitasking across calls, tickets, and internal communications.
Adept at engaging district administrators, understanding needs, and providing tailored solutions.
Empathetic and committed to supporting district administrators.
Collaborative team player who partners across teams to solve challenges.
Strong prioritization and organizational skills in fast-paced environments.
Willing to support colleagues and adapt to team needs.
Open to giving and receiving feedback for continuous improvement.
Proven ability to build trust and rapport with customers.
Passionate about education, technology, and working with school districts.
Commitment to equity and belonging: Clever believes that the classrooms we serve and our company’s halls should be spaces that are diverse, equitable, and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone to bring their authentic selves into the workplace. Outside of our walls, we use our collective influence, passionate work, and community involvement to unlock learning for ALL students.

Why Join Us?

Be a part of a vibrant, innovative team at Clever
Contribute to a critical hiring phase for our customer solutions team
Opportunity to network and build relationships with top talent in the industry

SALARY TRANSPARENCY:

Compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is $28 per hour. For candidates living in NYC and San Francisco, CA is $31 per hour.

If you are a resident of Colorado, please note you have the right to redact your age-related information like age, birth date, or dates of schooling.

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Technical Onboarding Specialist [Contract]

Edtech.com's Summary

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