Ascend Learning
Technical Product Owner – Sales and Operations CRM
🇺🇸 Hybrid - Leawood, KS
🕑 Full-Time
💰 TBD
💻 Product Development
🗓️ April 25th, 2025
CRM
Edtech.com's Summary
Ascend Learning is hiring a Technical Product Owner for the Sales and Operations CRM. The role involves driving the execution of technical product development, aligning business and product objectives with technical execution through agile teams. This position requires the transformation of business requirements into actionable features, management of backlogs, and ensuring product alignment with user feedback and requirements.
Highlights
- Drive business requirements into agile teams and transform them into features.
- Manage and prioritize feature backlogs based on market needs and user feedback.
- Conduct work prioritization and oversee sprint management.
- Requires Bachelor's degree in a relevant field and 3+ years of related experience.
- Experience with agile methodologies and CRM platforms is essential.
- Strong communication and collaboration skills required.
- Competitive medical, dental, vision, life insurance, and 401(k) matching.
- Flexible paid time off and parental leave.
- Hybrid work with on-site facilities and community programs.
Technical Product Owner – Sales and Operations CRM Full Description
Technical Product Owner– Sales and Operations CRM
Job Category: Technical Product Management
Requisition Number: TECHN005863
Full-Time
Leawood, KS 66211, USA
Description
We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.
WHAT YOU'LL DO
As a Technical Product Owner (TPO) within the Sales and Operations CRM you will be the voice of the product and singularly drive business requirements into agile teams. You are required to serve as a key conduit between business/product objectives and technical execution. The purpose of the TPO role is to enable effective and efficient execution of technical product development with a clear understanding of the desired end product to meet customer needs, based on well-defined user stories. In this role, you will drive initiatives in the sales and operations space with a focus on CRM platforms.
WHERE YOU’LL WORK
- This position will work a hybrid schedule from our Leawood, KS office location preferred. Remote will be considered within the United States.
HOW YOU’LL SPEND YOUR TIME
- Understand market needs and transform business requirements into features and user stories with clear acceptance criteria to convey specific functionality from an end-user perspective
- Engage with Technical Product Managers and business product owner as needed to gather and understand customer needs and requirements, incorporating feedback into the backlog
- Prioritize and manage backlogs, maintaining a well-prioritized list of features and user stories; use feedback from user engagement to adapt/modify requirements, features, prioritization of features, and product performance
- Modify/change product features and requirements in response to new information on markets/customers from Product Managers
- Conduct work prioritization and work sequencing and manage sprints and development of new features / products. Continuously map back to integrated roadmap milestones to ensure alignment on delivery
- Track and manage product development to ensure alignment with established product requirements and market / user feedback
- Support development teams in grooming the backlog during sprint planning by clarifying user stories and setting priorities
- Oversee performance against success criteria, including customer perspective and UAT/OT
- Drive alignment through effective and consistent communication
- Deliver consistent and clear release notes
- Support and drive documentation that supports both the delivery of capabilities that meet customer needs and enable training and implementation of capabilities
- Articulate risk and mitigations early and often
- Drive decision making on tradeoffs through clear understanding of business need, technical options and viable options
WHAT YOU'LL NEED
- Bachelor's degree in related fields, such as Business Administration, Information Technology, Computer Science or other areas combined with relevant work experience
- Experience working in an agile environment is strongly preferred
- Minimum of 3+ years of combined experience in a combination of project management, consulting, Agile development or information technology (project management alone is insufficient)
- Experience working in a dynamic environment, with need to adapt to changing priorities, market dynamics, and evolving business needs and guide teams accordingly
- An exceptional communicator and collaborator, adept at working across different functions and diverse cultures
- Demonstrated experience in sales and operations with an in-depth understanding of CRM platforms
- Ability to successfully translate business requirements into features and user stories, and manage/ prioritize a feature backlog
- Effective communicator and collaborator able to break down complex business problems into logical and deliverable work that can easily tie back to business themes and priorities
- Ability to ensure that the vision for 'how a product needs to perform for a customer' is embodied in the design of the product, including for technical specifications.
- In-depth understanding of Agile methodology (tools, processes, roles)
- Ability to understand minimum viable product requirements and prioritize accordingly.
- Exhibits strong leadership, team building, and communication skills
- Strong project management skills, including ability to manage deadlines, prioritize assignment of tasks, and identify issues and mitigate/manage risks
- Strong digital acumen and understanding of digital technologies
BENEFITS
- Flexible and generous paid time off
- Competitive medical, dental, vision and life insurance
- 401(k) employer matching program
- Parental leave
- Wellness resources
- Charitable matching program
- Hybrid work
- On-site workout facilities (Leawood, Gilbert, Burlington)
- Community outreach groups
- Tuition reimbursement
Fostering A Sense of Belonging
We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
About Ascend Learning
As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.
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