Description

Location Requirements: This role is Hybrid to one of our offices: Austin, Malvern, Naperville. Remote candidates will be considered.

Technical Services Consultant II

Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management.

Reporting to the Manager, Technical Services, the Technical Services Consultant II is responsible for:

Critical Performance Objectives:

Champion the reporting strategy for ERP Clients
Engage with clients and other stakeholders for requirement gathering and analysis for reporting solutions
Implement reporting solutions using Jaspersoft tools including Domains, Ad Hoc Views, Reports and Dashboards
Provide End-User Training and Documentation for reporting solutions
Gather business requirements and translate those into reporting requirements.
Communicate with customers and internal stakeholders for reporting specifications and requirement gathering process.
Assist with User Management and Repository Administration in JasperReports Server
Working knowledge of Secure File Transfer Protocol (SFTP) for file exchange and data validation
Understand data needed for importing, exporting and integrations
Understand & adopt Frontline Education Service Delivery processes including use of PSA & Project Management Tools
Understand Frontline's core values, pillars and corporate/department goals
Understand and learn to use importing & exporting tools (as applicable)
Be able to successfully map the requirements needs & data to appropriate integrations
Technically manage & architect an end-to-end implementation including data gathering, data mapping, integrations
Understand state specific needs/requirements, as appropriate
Gain K12 industry experience as it pertains to Frontline Education & our software solutions

Key Competencies:

Ability to prioritize and execute tasks in a high-pressure environment
Process and communicate with customer throughout Technical Services projects for Historical solution related artifacts/data collection, validating and importing.
Confidently lead Integration Discussions including internal integration, state reporting & 3rd party integrations
Work with Implementation Consultants to set-up dashboard & reporting
Understand and manage all data mapping and data rules
Data loading and data queries (Reporting)
Creation of automation scripts to reduce implementation time
Lead, own and manage technical aspects of client implementations and lead requirements gathering, business analysis, system configuration, testing, and training
Extract, analyze and assess client business needs and workflows; make consultative recommendations.
Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements and system administration
Recommend best practices to clients based on product capabilities and business process workflows
Provide technical expertise and training to colleagues and clients.
Provide feedback on existing product based on efficiency gains and customer needs
Ability to take on large, strategic accounts
Handle escalations and tough, complex client problems
Ability to be cross trained on a variety of Frontline Education solutions
Working directly with customers to document and validate technical requirements, which are then mapped to the application’s functionality

Requirements:

Bachelor’s Degree or higher and 7+ years of prior experience working in a SaaS based company
2-4 years hands-on experience in a recognized reporting tool set preferably Jaspersoft (iReports/Studio, Domains, Ad-Hoc Views and Dashboards)
2-4 years’ experience with SQL, Postgres and/or DB4
2-4 years' experience in a customer-facing role, preferably as a technical support analyst or consultant
Exceptional analytical, conceptual, and problem-solving abilities
Excellent written and verbal communication skill
Excellent organization, planning and time management skills
Experience working in a team-oriented, collaborative environment with good interpersonal skills

Frontline Education Vision:

A connected future for school administration that enables every leader, teacher, and student to thrive.

Frontline Education Mission:

Partnering with the education community by providing innovative technology and best practices to empower K-12 schools in their pursuit of excellence.

Frontline Education is proud to be an equal opportunity employer. All qualified applicates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.

Description

Location Requirements: This role is Hybrid to one of our offices: Austin, Malvern, Naperville. Remote candidates will be considered.

Technical Services Consultant II

Reporting to the Manager, Technical Services, the Technical Services Consultant II is responsible for:

Critical Performance Objectives:

Champion the reporting strategy for ERP Clients
Engage with clients and other stakeholders for requirement gathering and analysis for reporting solutions
Implement reporting solutions using Jaspersoft tools including Domains, Ad Hoc Views, Reports and Dashboards
Provide End-User Training and Documentation for reporting solutions
Gather business requirements and translate those into reporting requirements.
Communicate with customers and internal stakeholders for reporting specifications and requirement gathering process.
Assist with User Management and Repository Administration in JasperReports Server
Working knowledge of Secure File Transfer Protocol (SFTP) for file exchange and data validation
Understand data needed for importing, exporting and integrations
Understand & adopt Frontline Education Service Delivery processes including use of PSA & Project Management Tools
Understand Frontline's core values, pillars and corporate/department goals
Understand and learn to use importing & exporting tools (as applicable)
Be able to successfully map the requirements needs & data to appropriate integrations
Technically manage & architect an end-to-end implementation including data gathering, data mapping, integrations
Understand state specific needs/requirements, as appropriate
Gain K12 industry experience as it pertains to Frontline Education & our software solutions

Key Competencies:

Ability to prioritize and execute tasks in a high-pressure environment
Process and communicate with customer throughout Technical Services projects for Historical solution related artifacts/data collection, validating and importing.
Confidently lead Integration Discussions including internal integration, state reporting & 3rd party integrations
Work with Implementation Consultants to set-up dashboard & reporting
Understand and manage all data mapping and data rules
Data loading and data queries (Reporting)
Creation of automation scripts to reduce implementation time
Lead, own and manage technical aspects of client implementations and lead requirements gathering, business analysis, system configuration, testing, and training
Extract, analyze and assess client business needs and workflows; make consultative recommendations.
Set up and configure client’s workflows (business processes), security roles and rights, etc. per requirements and system administration
Recommend best practices to clients based on product capabilities and business process workflows
Provide technical expertise and training to colleagues and clients.
Provide feedback on existing product based on efficiency gains and customer needs
Ability to take on large, strategic accounts
Handle escalations and tough, complex client problems
Ability to be cross trained on a variety of Frontline Education solutions
Working directly with customers to document and validate technical requirements, which are then mapped to the application’s functionality

Requirements:

Bachelor’s Degree or higher and 7+ years of prior experience working in a SaaS based company
2-4 years hands-on experience in a recognized reporting tool set preferably Jaspersoft (iReports/Studio, Domains, Ad-Hoc Views and Dashboards)
2-4 years’ experience with SQL, Postgres and/or DB4
2-4 years' experience in a customer-facing role, preferably as a technical support analyst or consultant
Exceptional analytical, conceptual, and problem-solving abilities
Excellent written and verbal communication skill
Excellent organization, planning and time management skills
Experience working in a team-oriented, collaborative environment with good interpersonal skills

Frontline Education Vision:

A connected future for school administration that enables every leader, teacher, and student to thrive.

Frontline Education Mission:

Partnering with the education community by providing innovative technology and best practices to empower K-12 schools in their pursuit of excellence.

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