Temporary IT Support Specialist

🇺🇸 Raleigh, NC

🕑 Temporary

💰 $21 per Hour

💻 Information Technology

🗓️ April 22nd, 2025

Intune Zendesk

Edtech.com's Summary

NC State University is hiring a Temporary IT Support Specialist. The role involves delivering high-quality technical support and ensuring smooth IT operations at the Wilson College of Textiles. Key responsibilities include leading triage and resolution of technical issues, providing hands-on support for hardware, and managing service requests using the Zendesk platform. The Specialist will also install and configure specialized software, maintain inventory records, and document solutions for recurring issues.

Highlights

Lead triage of IT support requests and manage IT support tickets.
Train and mentor IT support technicians.
Hands-on support for computers, tablets, printers, and other devices.
Troubleshooting knowledge for Windows 10/11, Mac OS X/iOS.
Experience with Microsoft Intune and Zendesk needed.
Salary offered is $21 per hour.
Requires a high school diploma or equivalent with 1+ years of IT support experience.
Bachelor’s degree in related field preferred.