Edtech.com's Summary

Guardian Alarm a Training & Development Specialist. The role involves designing, implementing, and delivering training programs for new Customer Operations staff, focusing on identifying and bridging skill gaps. The specialist will work with subject matter experts to develop learning materials and engage in continuous refinement of training content, ensuring effective onboarding and staff productivity.

Highlights

Facilitate training sessions using classroom instruction, e-learning modules, and hands-on exercises.
Analyze employee performance to determine training needs.
Proficiency in e-learning tools like Articulate Rise/Storyline preferred.
Strong presentation, communication, and facilitation skills required.
At least two years of training experience required.
Bachelor’s degree in a related field or equivalent experience needed.
Maintain up-to-date knowledge on training trends and tools.
Drive continuous improvement of onboarding and training processes.

Training & Development Specialist Full Description

Full-Time

On-site

Southfield, MI, USA

General Purpose & Essential Duties:

The Training & Development Specialist is responsible for designing, implementing, assessing, and delivering training programs that successfully onboard new Customer Operations staff into their roles. This role will also focus on identifying skill gaps, collaborating with subject matter experts, developing learning materials, and delivering engaging training solutions to enhance employee growth, retention, and productivity.

Facilitate training sessions for new hires using various methods such as classroom instruction, e-learning modules, and hands on exercises.
Analyze employee performance and collaborate with area leadership to determine training requirements for various roles.
Design comprehensive training programs aligned with organizational objectives.
Evaluate training sessions through post-training assessments/evaluations and other feedback mechanisms to identify areas for improvement.
Ensure training is interactive and results-driven to maximize learning retention.
Develop and continuously evolve instructional materials, such as presentations, instructor & participant guides, handouts, job aids, etc.
Facilitate ongoing learning as needed on systems/procedural changes, ongoing refresher training, new processes, etc.
Collaborate with department leadership and subject matter experts to foster positive relationships and ensure accuracy/relevance of training content
Drive efficiencies to improve the quality of onboarding new hire training and ensure training is in sync with changes in Operations department processes & procedures.
Drive continuous improvement of training and material to reflect organizational changes and/or feedback.
Stay current with training trends, tools, and technologies to keep program innovative and effective.

Required Skills, Abilities, Education & Experience:

Strong presentation and facilitation skills
Strong understanding of adult learning principles and instructional design
Proficiency in e-learning authoring tools such as Articulate Rise/Storyline preferred
Extremely proficient with Microsoft Office Suite and related program software.
Excellent communication and problem-solving skills
Excellent organizational, project management and time management skills
Ability to evaluate and research training options and alternatives
Bachelor’s degree in Business Administration, Human Resources, Training and Development, or a related field or equivalent working experience required.
At least two years of training experience required.
Minimum two years experience in designing & delivering employee training programs
Familiarity with commercial and residential alarms a plus

Original Job Description

Full-Time

On-site

Southfield, MI, USA

General Purpose & Essential Duties:

Facilitate training sessions for new hires using various methods such as classroom instruction, e-learning modules, and hands on exercises.
Analyze employee performance and collaborate with area leadership to determine training requirements for various roles.
Design comprehensive training programs aligned with organizational objectives.
Evaluate training sessions through post-training assessments/evaluations and other feedback mechanisms to identify areas for improvement.
Ensure training is interactive and results-driven to maximize learning retention.
Develop and continuously evolve instructional materials, such as presentations, instructor & participant guides, handouts, job aids, etc.
Facilitate ongoing learning as needed on systems/procedural changes, ongoing refresher training, new processes, etc.
Collaborate with department leadership and subject matter experts to foster positive relationships and ensure accuracy/relevance of training content
Drive efficiencies to improve the quality of onboarding new hire training and ensure training is in sync with changes in Operations department processes & procedures.
Drive continuous improvement of training and material to reflect organizational changes and/or feedback.
Stay current with training trends, tools, and technologies to keep program innovative and effective.

Required Skills, Abilities, Education & Experience:

Strong presentation and facilitation skills
Strong understanding of adult learning principles and instructional design
Proficiency in e-learning authoring tools such as Articulate Rise/Storyline preferred
Extremely proficient with Microsoft Office Suite and related program software.
Excellent communication and problem-solving skills
Excellent organizational, project management and time management skills
Ability to evaluate and research training options and alternatives
Bachelor’s degree in Business Administration, Human Resources, Training and Development, or a related field or equivalent working experience required.
At least two years of training experience required.
Minimum two years experience in designing & delivering employee training programs
Familiarity with commercial and residential alarms a plus

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Edtech.com's Summary

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