CubeSmart
Training Manager
🇺🇸 Hybrid - Malvern, PA
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ April 25th, 2025
Edtech.com's Summary
CubeSmart is hiring a Training Manager. The role involves overseeing the development and implementation of training programs for Field Operations teammates, addressing organizational needs, and enhancing company performance. The Training Manager manages a team, builds capabilities, and ensures effective training program design and delivery while reporting to the Director, Internal Communications and Training.
Highlights
- Oversees training course development and implementation.
- Manages a team of Divisional Trainers and builds Field Training Specialists' capabilities.
- Requires a Bachelor's degree in Business or related field.
- 10+ years of related experience, with at least 5 years in a formal training role.
- Experience in leadership roles, developing and managing team members.
- Proficient in project management with a focus on business results.
- Outstanding communication skills, both written and verbal.
- Salary and additional compensation not specified.
- Ability to travel 50% is required.
- Operations experience in storage or retail is preferred.
Training Manager Full Description
Training Manager
- Malvern, Pennsylvania
- Corporate
- 22772
Job Description
Overview
This is a hybrid role based out of Malvern, PA (3 days in office)
CubeSmart is seeking a Training Manager to join the Human Resources team at the Malvern, PA headquarters. The Training Manager oversees the development and implementation of training courses, curriculum, and programs that develop Field Operations teammates, address organizational needs, and enhance company performance.
At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
The Training Manager oversees the development and implementation of training courses, curriculum, and programs that develop Field Operations teammates, address organizational needs, and enhance company performance. This position manages a team of Divisional Trainers (DT), builds capabilities of Field Training Specialists (FTS), and ensures effective design and delivery of training programs to support Field Operations. This position reports to the Director, Internal Communications and Training and serves as a vital member of CubeSmart’s Human Resources team.
Primary Responsibilities (essential functions of the job)
The role is made up of 3 primary responsibilities:
This is a hybrid role based out of Malvern, PA (3 days in office)
CubeSmart is seeking a Training Manager to join the Human Resources team at the Malvern, PA headquarters. The Training Manager oversees the development and implementation of training courses, curriculum, and programs that develop Field Operations teammates, address organizational needs, and enhance company performance.
At CubeSmart, we’re intentional about culture. You can experience it everywhere from our mission statement of “genuine care” to our “It’s What’s Inside That Counts” tagline to calling each other “teammates” rather than employees. This spirit fosters a fun and collaborative environment that has resulted in our rapid growth and being recognized amongst the top in our industry.
CubeSmart’s award-winning team is made up of people who genuinely care. Teammates care about our customers and the life events and/or business needs they are facing. Teammates are passionate, responsible and understanding. The CubeSmart team is made up of people who have a can-do attitude, are committed to their own success and the success of the company, and lead by example.
If this sounds like a team and culture that matches your personal values and motivations, we want to hear from you.
Responsibilities
The Training Manager oversees the development and implementation of training courses, curriculum, and programs that develop Field Operations teammates, address organizational needs, and enhance company performance. This position manages a team of Divisional Trainers (DT), builds capabilities of Field Training Specialists (FTS), and ensures effective design and delivery of training programs to support Field Operations. This position reports to the Director, Internal Communications and Training and serves as a vital member of CubeSmart’s Human Resources team.
Primary Responsibilities (essential functions of the job)
The role is made up of 3 primary responsibilities:
- People leadership and oversight of 9 Divisional Trainers: establishing priorities, clarifying roles, and measuring/monitoring success.
- Training leadership and strategic direction: Assessing business needs, developing training process and programs, and the business cases to support those programs. This requires strong relationships, project and process management, and the ability to establish priorities.
- Training and Program Design and Management: Coordination of companywide programs like our Field Training Specialist (FTS) program, WOW! trainings, Operations Meetings, District Manager Training, and more. This requires content creation, SME management, strong connection with field leaders and teammate trainers, and the ability to measure, assess and redirect as needed.
Additional Details about Responsibilities
People Leadership and Management
- Leads and manages divisional training team, including establishing priorities, clarifying roles, and measuring/monitoring success
- Creates an engaging, collaborative environment in which Training team members and FTS’ have clear goals, are inspired to deliver their best work individually and as a team, are well-connected, and are effectively coached and developed to maximize their potential
- Oversees budget and vendor management
- Ensures costs are wisely invested and managed and vendors are closely screened, selected, and managed to deliver premium services
Training Leadership & Strategic Direction
- Leads efforts to conduct training and development needs analyses and establishes objectives
- Works with management to proactively identify training needs/trends and develops new programs to meet strategic business objectives
- Develops effective relationships with business leaders and teammates, partnered with a deep understanding of the business and culture, to connect learning needs and training offerings to the business strategy
- Leads the implementation of a training curriculum that supports teammate development and retention and drives business results
- Serves as a champion for teammate training and a role model for our culture of unparalleled customer service and genuine care
Training and Program Design and Management
- Oversees teammate training curriculum, including onboarding, WOW! Customer Service, and regulatory trainings
- Ensures teammates meet established training, compliance, and reporting requirements
- Leads Field Training Specialist program management by recruiting, certifying, training, and assessing FTS’ to ensure high quality store teammate training and to support company growth
- Oversees the coordination of all aspects of the Field Training Specialist meetings/conferences to include agendas, execution of content, and training delivery
- Partners Develops and delivers audience-appropriate National, Divisional, and District meeting content in coordination with Store Operations
- Collaborates with Operations, other HR teammates, IT, Legal, Marketing, and Business Intelligence and other business units/subject matter experts as needed to support initiatives, including designing training and creating facilitator guides, course materials, assessment tools, communications, and related campaign items
- Establishes metrics and tracking mechanisms to build accountability, assess training effectiveness, measure results, evaluate trends, and optimize the impact of training and development programs.
- Develops reports and recommendations for decision-making
- Leads and coordinates training for teammate development programs for District Managers (DM) such as DM 101, DM 201, and DMT onboarding
- Ensures alignment of curriculum with business needs and company-wide leader training
Qualifications
- Bachelor’s degree in Business or related field
- 10+ years of related experience with a minimum of five years in a formal training role
- 5+ years’ experience in a leadership role, including developing and managing team members
- Strong, motivating leader who contributes at an organizational level while also willing to jump in and help at a grass roots level where necessary
- Excellent business acumen, including a focus on how training and development programs, processes, and tools accelerate business results
- Strong customer service orientation, responsive, ability to manage conflicting priorities.
- Dedicated focus to ensure that customer needs are integrated into solutions and processes
- Skilled in project management, including a track record in planning and seamless execution and delivery of results
- Self-directed, motivated, and flexible
- Skilled in developing trusting relationships to gain support, influence, and achieve results
- Strong partner, collaborator, and team player with a focus on organizational and team success
- Possesses outstanding written, verbal, listening, and presentation skills
- Demonstrates track record of leading, engaging, managing, coaching, and developing a team
- Proven ability to oversee a substantial budget
- Ability to travel 50%.
Additional Preferred Qualifications
- Operations experience in storage and/or retail
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity
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