Edtech.com's Summary

Rise Services, Inc. is hiring a Training Specialist. The Training Specialist will create and deliver various training materials, tutorials, and online resources. This role involves designing user manuals and guides, conducting training sessions, and maintaining up-to-date familiarity with tools, resources, and the DCI user interface.

Highlights

Conduct training sessions in multiple formats.
Develop and maintain user manuals and technical guides.
Proficient in Microsoft Office Suite and instructional software.
Minimum of a bachelor's degree or 6 years of industry experience.
Compensation includes medical, dental, vision coverage, and incentive bonuses.
Strong project management and public speaking skills required.
Experience with instructional manuals and teaching platforms is essential.
Excellent verbal and written communication skills needed.

Training Specialist Full Description

Job Location

Mesa, AZ - Mesa, AZ

Remote Type

Fully Remote

Position Type

Full Time

Education Level

Bachelors/Equivalent Yrs in Rel Field

Travel Percentage

Limited or Occasional

Job Category

Training

ABOUT THE COMPANY
Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Training Specialist is responsible for creating and delivering training, materials, tutorials, instructions, and learning resources such as online modules and guides. The DCI Training Specialist is a confident public speaker and a devoted educator who is up-to-date on the latest tools and resources.

Conduct training sessions for customers, and internal teams. Deliver training in various formats including in-person, virtual, webinars, recorded, and online courses
Develop and maintain detailed user manuals, technical guides, release notes, and online help content
Create clear, concise, comprehensive tutorials, FAQs, and how-to guides
Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos.
Design, develop, and maintain a database of training materials, including presentations, videos, and e-learning modules
Create training manuals and guides for end-users and internal staff
Develop and deliver customer training for implementations and upon request; training should be delivered within the context of the customer’s implementation and configuration plan
Maintain expertise in the DCI user interface and core operational workflows
Maintain familiarity with the customer industry to evaluate workflows and design/deliver training
Stay up-to-date on the latest tools and resources
Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
Review, edit, and test documentation and training materials for accuracy, clarity, and consistency. Ensure all content complies with company standards and industry best practices
Perform all other job-related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

QUALIFICATIONS
Minimum Qualifications:

Bachelor’s degree in education, business, information technology, or related field or 6 years of industry experience
1+ years’ experience as a trainer, corporate training specialist, or related position
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement/sales goals
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills,
Strong public speaking ability
Able to analyze problems and strategize for better solutions

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

Original Job Description

Job Location

Mesa, AZ - Mesa, AZ

Remote Type

Fully Remote

Position Type

Full Time

Education Level

Bachelors/Equivalent Yrs in Rel Field

Travel Percentage

Limited or Occasional

Job Category

Conduct training sessions for customers, and internal teams. Deliver training in various formats including in-person, virtual, webinars, recorded, and online courses
Develop and maintain detailed user manuals, technical guides, release notes, and online help content
Create clear, concise, comprehensive tutorials, FAQs, and how-to guides
Develop and maintain Help Center documentation including collaboration with internal and external resources for training videos.
Design, develop, and maintain a database of training materials, including presentations, videos, and e-learning modules
Create training manuals and guides for end-users and internal staff
Develop and deliver customer training for implementations and upon request; training should be delivered within the context of the customer’s implementation and configuration plan
Maintain expertise in the DCI user interface and core operational workflows
Maintain familiarity with the customer industry to evaluate workflows and design/deliver training
Stay up-to-date on the latest tools and resources
Evaluate the user and workflow impact of new features and functionality; determine and deliver the appropriate training and communication
Review, edit, and test documentation and training materials for accuracy, clarity, and consistency. Ensure all content complies with company standards and industry best practices
Perform all other job-related duties as assigned
ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

QUALIFICATIONS
Minimum Qualifications:

Bachelor’s degree in education, business, information technology, or related field or 6 years of industry experience
1+ years’ experience as a trainer, corporate training specialist, or related position
Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
Experience with technologies and best practices for instructional manuals and teaching platforms
Strict adherence to company philosophy/mission statement/sales goals
Strong project management skills with the ability to supervise multiple projects
Good interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage time efficiently
Excellent verbal and written communication skills,
Strong public speaking ability
Able to analyze problems and strategize for better solutions

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