AAA Washington
Training Specialist
🇺🇸 Hybrid - Bellevue, WA
🕑 Full-Time
💰 $29 - $37 per Hour
💻 Learning & Development
🗓️ January 10th, 2025
Edtech.com's Summary
Highlights
- Collaborate with management to identify and update training programs.
- Deliver training using various platforms and manage classroom dynamics.
- Maintain Learning Management System data and department training calendar.
- Assess trainee progress through call monitoring and quality assessments.
- Possess experience with Salesforce Lightning Platform and industry technology.
- Proficient in Microsoft Office and eLearning tools.
- Salary range: $28.83/HR - $37.46/HR based on experience.
- Requires a high school diploma or GED and 2+ years in customer service or call center experience.
- Hybrid work environment, with office presence once a week.
Training Specialist Full Description
This role is responsible for assisting with the delivery of new hire training and providing developmental training for assigned departmental employees. This role supports the Member Services Call Center team.
• Collaborate with management to identify training needs and update existing new hire and ongoing training
programs, class outlines and objectives.
• Revise, update and deliver effective training curriculum and career development opportunities using a variety of
platforms.
• Responsible for effective classroom management and providing updates to management on status and progress
of trainees, quality outcomes, or any concerns.
• Responsible for documenting best practices and standard operating procedures.
• Maintain department training resources, including intranet and eLearning library tools.
• Maintain Learning Management System (LMS) data and updates.
• Maintain department training calendar.
• Collaborate with leadership to develop and administer the quality assurance program.
• Assess trainee progress and training effectiveness via call monitoring and other quality assessment activities.
• Participate in project development and implementation activities.
• Document, track, and troubleshoot defects of new programs found during testing and implementation.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active
collaboration to achieve department and organizational goals.
• Incorporates AAA’s vision, mission and values in day-to-day activities and behaviors; guides and motivates others
to remain committed to AAA’s vision mission and values.
• High School diploma or GED
• 2+ years’ experience in customer service or call center
• 1-2 years’ experience in training role preferred
• Possess knowledge of relevant industry trends, competitors, and leading customer strategies
• Competent in Microsoft Office, desktop publishing, eLearning tools, and navigating the internet.
• Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities,
and simultaneous demands.
• Ability to address multiple demands and competing priorities in a changing environment.
• Ability to communicate clearly and professionally both verbally and in writing, including effective use of
listening skills.
• Skilled in working independently, prioritizing assignments, and following through on assignments with minimal
direction.
• Ability to make timely and sound decisions and convey the necessary authority and confidence in all interactions.
• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
• Ability to establish and maintain cooperative working relationships.
• Skilled in establishing rapport and gaining the trust of others.
• Hybrid, in office once a week
• Equipment used: Computer and various virtual technologies
• Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed are representative of the knowledge, skill, and/or ability required.
Position/Job characteristics described here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
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