Edtech.com's Summary

EmblemHealth is hiring a Training Specialist (Healthcare). This role involves delivering operations training programs utilizing various methods such as instructor-led modules, eLearning, and group activities. The specialist will facilitate courses, manage classroom engagement, provide feedback, and adjust training based on assessments. The position requires maintaining product and system knowledge while exploring best practices for effective teaching.

Highlights

Facilitate product, process, and systems courses both in-person and virtually.
Deliver training leveraging engagement and classroom management techniques.
Provide and receive feedback for course improvements and development.
Bachelor’s degree required; 2-3 years’ training experience.
Proficiency in virtual training tools like Teams, Webex, and Zoom.
Salary range: $45,000-$77,000.
Strong Microsoft Word Suite skills required.
Ability to travel as needed.
Knowledge of customer service operations preferred.

Training Specialist (Healthcare) Full Description

Training Specialist (Healthcare) - Hybrid

East Syracuse, New York

Operations

EmblemHealth

Summary:

Deliver operations training programs that encompass a blended approach (instructor‐led modules, self‐paced activities, flipped classroom, group activities, videos, and eLearning).
Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)

Responsibilities:

Facilitate delivery (in‐person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5‐25).
Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real‐time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
Learn new training material to broaden skillset.
Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.

Requirements:

Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirements
2 – 3 years’ training experience required
Hands‐on training experience in a small group or classroom setting required
Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required
Excellent presentation skills required
Excellent verbal and written communication skills required
Strong interpersonal and relationship building skills required
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required
Self‐motivated, innovative and flexible required
Strong knowledge of customer service/contact center day‐to‐day operations and strong service system knowledge preferred
Knowledge of adult learning theories preferred
Knowledge of engagement techniques in a training environment preferred
Ability to travel as needed required

Additional Information

Requisition ID: 1000001819
Hiring Range: $45,000-$77,000

Original Job Description

Training Specialist (Healthcare) - Hybrid

East Syracuse, New York

Operations

EmblemHealth

Summary:

Deliver operations training programs that encompass a blended approach (instructor‐led modules, self‐paced activities, flipped classroom, group activities, videos, and eLearning).
Responsible for multiple training topics (Products, Guidelines, polices & procedures, Systems utilized by Ops staff, etc.)

Responsibilities:

Facilitate delivery (in‐person and virtual) of product, process and systems courses across all areas as business needs dictate: new hire, upskilling or refreshers; and class sizes can range from small to large groups (5‐25).
Facilitation not only includes delivery of content, but should leverage engagement, deeper questioning and effective classroom management techniques.
Observe learners and provide constructive feedback.
View topic assessment data and adjust training real‐time as necessary.
Support Learning Lab activities, assisting with questions and encouraging learners to find answers themselves.
Leverage class feedback and from manager observations to identify areas for improvement.
Provide input/feedback on courses for improvement purposes as well as for development of new training courses.
Maintain a current understanding of products, systems, and policies & procedures required for the operations areas.
Learn new training material to broaden skillset.
Perform research to learn best practices for engagement, deeper questioning, and classroom management techniques.
Handle all logistics to prepare for classes; e.g. setting up the virtual or live classroom, checking data for exercises and activities, and verifying assessments and files for learners.
Report to Training and Key Stakeholders on daily class attendance, learner performance, and any classroom challenges.

Requirements:

Bachelor’s degree required; additional experience/specialized training may be considered in lieu of educational requirements
2 – 3 years’ training experience required
Hands‐on training experience in a small group or classroom setting required
Experience with virtual meeting and/or training tools (e.g. Teams, Webex, Zoom) required
Excellent presentation skills required
Excellent verbal and written communication skills required
Strong interpersonal and relationship building skills required
Very strong customer service orientation and commitment to quality, responsibility, high work standards, and initiatives required
Strong systems navigation abilities and knowledge of Microsoft Word Suite including PowerPoint, Word and Excel required
Self‐motivated, innovative and flexible required
Strong knowledge of customer service/contact center day‐to‐day operations and strong service system knowledge preferred
Knowledge of adult learning theories preferred
Knowledge of engagement techniques in a training environment preferred
Ability to travel as needed required

Additional Information

Requisition ID: 1000001819
Hiring Range: $45,000-$77,000

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Training Specialist (Healthcare)

Edtech.com's Summary

Training Specialist (Healthcare) Full Description

Training Specialist (Healthcare) - Hybrid

East Syracuse, New York

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