Instructional Design

Learning & Development

Higher Ed

K-12

Sales

Customer Success

Product Development

Software Engineering

Academic Advising

Marketing

Fully Remote

All Jobs

Companies
About Post a job
Existing employer? Sign in
edtech.com
NEOGOV logo

NEOGOV

Training Specialist I

🇺🇸 Remote - US

🕑 Full-Time

💰 TBD

💻 Learning & Development

🗓️ January 31st, 2025

SaaS

Edtech.com's Summary

NEOGOV is hiring a Training Specialist I. The candidate will deliver engaging software training programs, facilitate understanding through multiple channels, and maintain instructional materials. They will be responsible for supporting customer development, productivity, and retention while ensuring the training curriculum meets learning objectives.

Highlights
  • Facilitate and deliver training both remotely and in-person
  • Proficiency in platforms like Adobe Connect, WebEx, or GoToMeeting
  • Compensation depends on qualifications
  • BS degree in Training or related field required
  • Comprehensive benefits package effective Day 1
  • Ability to travel 25% of the time
  • 401K matching and paid parental leave offered
  • Experience with MS Office
  • Maintain KPI metrics for training sessions

Training Specialist I Full Description

Salary
Depends on Qualifications
Location 
Remote
Job Type
Full-Time
Department
Knowledge
Division
General

About
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform.  We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded. 

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

We’re looking for a Training Specialist I, a facilitator with the talent of transforming software training into a language many understand via multiple learning channels. This candidate will be responsible for delivering course content to support our customers' development, productivity, and retention, as well as assisting in maintaining instructional materials. Our ideal candidate will be self-driven, will take the initiative to see projects and assignments through to completion, and stay laser-focused on delighting NEOGOV Suite customers with information on our products and services and other relevant subject areas of interest.

What You Will do
  • Facilitate and deliver training programs in an engaging and charismatic manner, both remotely and in person.
  • Ensure that NEOGOVs curriculum is delivered professionally and effectively to meet desired learning objectives.
  • Become a subject matter expert on all areas of NEOGOV to be able to effectively lead discussions and answer questions.
  • Document customer attendance for training sessions when indicated.
  • Instruct remote participants using a virtual platform such as Adobe Connect, WebEx, or GoToMeeting/GoToTraining.
  • Direct clients to online training guides, job aids, and other product resources.
  • Attend conferences to facilitate product training sessions.
  • Ensure learning content is current, high quality and engaging.
  • Maintain KPI metrics indicated by the team in the form of CSAT and NPS for all facilitatedUniversity Live and in-person training sessions.
  • Work with training team to answer all community forum questions within the time frame indicated by the Community Management team.

Who You Are
  • An engaging facilitator 
  • A team player who works well with others
  • Flexible and adaptable to an ever-changing environment
  • Knowledgeable about adult learning theory
  • Multi-tasker extraordinaire
  • Able and motivated to present complex information to a variety of audiences

What You Have
  • BS degree in Training, Education/Adult Education, English, Human Resources or related field
  • Proven ability to master full training cycle
  • Familiarity with traditional and modern training methods, tools and techniques
  • Proficiency in MS Office
  • Ability to travel 25% of the time

What NEOGOV Offers
  • Competitive Wages
  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
  • Generous PTO to support work-life balance
  • 401K Matching
  • 12-week Paid Parental Leave
  • Autonomy to grow and find your career path with supportive leadership
  • Remote working opportunities
  • Inclusive and diverse work environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Similar Jobs

LMS ADMINISTRATOR II

Seminole Hard Rock Support Services

🇺🇸 Davie, FL

Learning & Development Director

VHB

🇺🇸 Hybrid - Orlando, FL

Sales Training Program Manager

Industrious

🇺🇸 Hybrid - New York City, NY

Manager - Learning and Development Content

ONEOK

🇺🇸 Hybrid - Tulsa, OK

Learning Technology Integration Specialist

Michigan Virtual

🇺🇸 Hybrid - Lansing, MI