Edtech.com's Summary

Woodland Park Zoo is hiring a Training Support Specialist. The role involves developing and managing eLearning content, administering training materials, handling compliance documentation, and supporting new employee onboarding. Responsibilities also include marketing training sessions, communicating effectively with diverse audiences, and managing the training budget.

Highlights

Administer course library and certifications through LMS.
Develop in-house training programs and recommend training methods.
Experience with SCORM files and eLearning development required.
Salaries range from $28.07 to $42.10 per hour.
Associate’s degree or equivalent experience in Human Resources needed.
Proficient in a Learning Management System and Microsoft Office.
Comprehensive benefits include medical, dental, vision, and 403(b) retirement plan.
Live and work in Washington State; must be at least 18 years old.
Free zoo membership and parking after 90 days.

Training Support Specialist Full Description

Full-Time

Hybrid

Seattle, WA 98103, USA

Description

SALARY & FLSA: $28.07 to $42.10 per hour; FLSA non-exempt

JOB TYPE: Regular / Full-time

UNION: Non-Represented

OPENINGS: 1

LOCATION: Hybrid (on grounds 2-3 days/week and remainder work remotely)

DEPARTMENT: People & Culture

HOW DO YOU ZOO?

More than 1.3 million people visit Woodland Park Zoo each year. We connect people with wildlife and remind them of what’s at stake in our changing world. Our job is to motivate people to take action and provide them with the tools needed to join us in saving endangered species. Working for the zoo means upholding our mission, “To save wildlife and inspire everyone to make conservation a priority in their lives.” Apply today and show us how you zoo.

WHO YOU ARE
As our new Training Support Specialist, we know you will be successful in this role because you are:

You’re a tech-savvy learning advocate – With hands-on experience developing eLearning content, managing SCORM files, and working within Learning Management Systems, you bring both technical know-how and a passion for delivering impactful, accessible training experiences.
You thrive in dynamic, fast-moving environments – You manage multiple projects and shifting priorities with confidence, always delivering high-quality work on deadline while staying adaptable and committed to excellence.
You’re an inclusive communicator and collaborative teammate – You communicate clearly and compassionately, tailoring your style to meet the needs of diverse audiences. You value teamwork, give and receive feedback productively, and foster a culture of continuous learning.
You lead with thoughtfulness and purpose – You’re always looking for ways to improve training experiences and internal processes, offering solutions that drive meaningful, positive change—with a consistent focus on equity, inclusion, and accessibility.

YOUR PRIMARY RESPONSIBILITIES

Administer course library, registrations, and certifications, including compliance documentation such as safety trainings and recertifications, through the learning management system.
Market available training to employees and provide necessary information about sessions
Assist with developing in-house or outsourced training programs to support annual training plan
Recommend appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
Design, prepare, and order instructional aids and materials
Provide ongoing development and support for new employee orientation and onboarding.
Communicate with managers and employees on the expectations and timelines of the performance review process
Monitor training budget and participate in grant and funding activities.
Handle confidential and sensitive information with discretion.

PREFERRED QUALIFICATIONS

Ability to speak a language in addition to English.
At least two (2) years of experience developing eLearning trainings, managing SKORM training files, and administrating a learning management system.

QUALIFICATIONS

Associate’s degree from an accredited two (2) year college and two (2) years of Human Resources experience; and/or an equivalent combination of education and experience.
Demonstrated computer skills, including proficiency with a Learning Management System (LMS) and Microsoft Office (especially Outlook, Word, Excel, PowerPoint, and Teams).
Familiarity with traditional and modern training methods (mentoring, coaching, on‐the‐job, or in classroom training, e‐learning, workshops, simulations, etc.).
Successful applicants must live and work in Washington State to perform this role.
Ability to audit work for accuracy and quality.
Applicants must be at least 18 years old.

BENEFITS

The Woodland Park Zoo offers a comprehensive benefits package for full time staff including:

Medical, dental, and vision HMO and PPO plans for you and eligible dependents
11 paid holidays and 4 personal holidays
Accrue 12 vacation days and another 12 days of sick leave your first year
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Tuition reimbursement
Free zoo membership that includes zoo admission and discounts after 90 days
4 complimentary tickets per year plus other discounts and perks
Free staff parking
403(b) Retirement Plan

SELECTION PROCESS
Application: Please include a resume with your application through our Zoo Careers site at zoo.org/jobs. Please be sure to list or upload copies of all relevant training and certifications on your application. The zoo may review existing application pools to fill this position or use this pool to fill future vacancies.

This opportunity is open to all candidates that meet the qualifications. Woodland Park Zoo values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The zoo encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, 2SLGBTQ, people with disabilities, veterans, and those with diverse life experiences. Woodland Park Zoo is committed to providing access and reasonable accommodation in all its services. If you need accommodation in the application or interview process, please contact our recruiting team at careers@zoo.org.

Screening: We will review applications and select some candidates for screening calls. Final candidates will be invited for virtual or in-person interviews.

Offer: Job offers are contingent on the verification of credentials and other information required by the employment process including the completion of a background check.

Original Job Description