Edtech.com's Summary

Brightwheel is hiring a Vice President of Customer Growth. The role involves leading a remote team of over 100 members in Support, Onboarding, and Account Management to enhance customer experience and drive business results. The VP will refine processes, set success metrics, and focus on retention and growth through strategic execution.

Highlights

Lead and scale teams across Onboarding, Expansion & Upsell, Account Management, and Support.
Develop strategies to maximize net revenue retention and customer experience.
Implement scalable workflows to enhance efficiency and drive predictable revenue growth.
Leverage data to establish performance metrics and inform business decisions.
Experience required in high-growth tech companies with a focus on customer retention and expansion.
Strong cross-functional leadership skills.
Competitive compensation includes base salary, equity, and premium medical benefits.
15+ years in SaaS companies leading revenue-generating teams.
Includes benefits like paid parental leave, flexible PTO, wellness stipend, and learning stipend.

Vice President of Customer Growth Full Description

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. Brightwheel’s vision is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that make up the backbone of the $175 billion early education industry. Brightwheel is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

Our Team

Our team is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, Emerson Collective, Lowercase Capital, Mark Cuban Notable Capital, and others.

Who You Are

Brightwheel is seeking an experienced VP of Customer Growth to lead and scale our Support, Onboarding, and Account Management teams. You’ll oversee a remote team of 100+ to provide an outstanding customer experience and deliver business results. With a focus on strategy and execution, you’ll refine processes, set key success metrics, and drive retention and growth.

If you thrive in fast-paced, high-growth environments and are passionate about empowering teams to deliver impact at scale, this is an opportunity to make a significant difference at brightwheel.

What You’ll Do

• Build & Lead Scaled Teams – Oversee a 100+ person team across Onboarding, Expansion & Upsell, Account Management, Retention & Support, hiring and developing strong leaders who drive customer retention and expansion.

• Own Customer Revenue & Growth Strategy – Develop and execute strategies that maximize net revenue retention while delivering an outstanding customer experience.

• Optimize Processes – Implement scalable workflows that enhance efficiency, improve customer outcomes, and drive predictable revenue growth.

• Leverage Data to Drive Impact – Establish key performance metrics, forecasting models, and reporting frameworks to measure revenue impact and inform decision-making.

• Scale Efficiently to Accelerate Growth – Ensure resource allocation, hiring strategies, and investments align with business goals, enabling sustainable growth.

• Foster a High-Performance, Sales-Driven Culture – Build a customer-first, results-oriented team that is accountable for results and delivering at scale.

Qualifications, Skills & Abilities

15+ years of experience in high-growth tech companies, leading, revenue generating teams
Proven experience running scaled (100+ ppl), high-velocity Sales or Customer Expansion function at a fast-growing SaaS company
Strong track record of owning and driving customer retention, expansion, and net revenue retention (NRR) at scale, delivering measurable impact on recurring revenue growth.
Experience in setting and exceeding key metrics such as renewal rates, upsell/cross-sell revenue, and customer satisfaction (CSAT/NPS)
Ability to leverage data to drive strategic decisions, improve efficiency, and optimize resource deployment.
Strong cross-functional leadership, working effectively with Sales, Product, and Operations teams.
Deep expertise in customer success processes, enablement, and operational excellence.

Brightwheel is committed to internal pay equity and offers a competitive compensation package, including base salary, equity, and benefits. Our benefits package includes premium medical, dental, and vision benefits, generous paid parental leave, a flexible paid time off policy, a monthly wellness and productivity stipend, and a Learning & Development stipend.

For cash compensation, brightwheel sets standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. If you have questions about the compensation band for your region, please ask your recruiter.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Original Job Description

Our Mission and Opportunity

Our Team

Who You Are

If you thrive in fast-paced, high-growth environments and are passionate about empowering teams to deliver impact at scale, this is an opportunity to make a significant difference at brightwheel.

What You’ll Do

• Own Customer Revenue & Growth Strategy – Develop and execute strategies that maximize net revenue retention while delivering an outstanding customer experience.

• Optimize Processes – Implement scalable workflows that enhance efficiency, improve customer outcomes, and drive predictable revenue growth.

• Leverage Data to Drive Impact – Establish key performance metrics, forecasting models, and reporting frameworks to measure revenue impact and inform decision-making.

• Scale Efficiently to Accelerate Growth – Ensure resource allocation, hiring strategies, and investments align with business goals, enabling sustainable growth.

• Foster a High-Performance, Sales-Driven Culture – Build a customer-first, results-oriented team that is accountable for results and delivering at scale.

Qualifications, Skills & Abilities

15+ years of experience in high-growth tech companies, leading, revenue generating teams
Proven experience running scaled (100+ ppl), high-velocity Sales or Customer Expansion function at a fast-growing SaaS company
Strong track record of owning and driving customer retention, expansion, and net revenue retention (NRR) at scale, delivering measurable impact on recurring revenue growth.
Experience in setting and exceeding key metrics such as renewal rates, upsell/cross-sell revenue, and customer satisfaction (CSAT/NPS)
Ability to leverage data to drive strategic decisions, improve efficiency, and optimize resource deployment.
Strong cross-functional leadership, working effectively with Sales, Product, and Operations teams.
Deep expertise in customer success processes, enablement, and operational excellence.

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