Financial Aid Counselor

🇺🇸 Moon Township, Pennsylvania 🕑 Full-Time 💰 TBD 💻 Financial Aid 🗓️ October 24th, 2026

Higher Ed Financial Aid Customer Service

Edtech.com's Summary

Robert Morris University is hiring a Financial Aid Counselor to guide students and families through federal, state, and institutional aid at its Moon Township campus. The counselor manages the aid process for roughly one-third of the student population, from first-year and transfer undergraduates to graduate, doctoral, online, and certificate students, and reviews student files for accuracy and regulatory compliance.

Highlights

Manages the financial aid process for about one-third of the student population, spanning freshman, transfer, continuing undergraduate, graduate, doctoral, online, off-campus, and certificate students.
Counsels students and parents on aid policies and procedures through appointments, walk-ins, phone calls, and email, presenting payment and financing options and recommending ways to reduce loan debt.
Completes verification and monitors student files, requesting missing documents and reviewing household and income data from federal tax returns, W-2s, and other income documentation, then reports corrections to the Department of Education when necessary.
Resolves non-valid FAFSAs involving issues such as citizenship documentation, loan borrowing history, Social Security Administration database mismatches, and dependency status, and reviews documentation for dependency overrides and professional judgment cases.
Represents the university at orientations, financial aid nights, and college fairs, staffing a financial aid booth and presenting aid information to groups.
Stays current on regulatory updates through training sessions and workshops and through membership in PASFAA and NASFAA.
Requires extensive knowledge of federal and state financial aid policy, a thorough understanding of the federal tax code, and the ability to maintain confidentiality of student and university information; two or more years of financial aid experience is preferred.
Prefers a bachelor's degree or equivalent work experience; the role is primarily in-office with occasional remote flexibility at the manager's approval, and may occasionally require evening or weekend hours.