Edtech.com's Summary

San Diego State University is hiring a Registration Services Coordinator (Administrative Support Coordinator I). The role provides enrollment services and customer support through the Office of the Registrar, explaining registration, grades, transcripts, and academic records procedures to students, faculty, staff, admitted applicants, alumni, and the public. The coordinator works under the general direction of the Associate Registrar and the Assistant Registrar for Campus Support.

Highlights

Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds once requirements are satisfied.
Review and process petitions for late schedule adjustments, cross-campus enrollment, major changes, withdrawals, credit/no credit requests, visitor enrollment, and concurrent enrollment using established guidelines.
Analyze student enrollment issues, develop viable alternatives, resolve complaints and difficult situations, and refer people to the right campus resources.
Process name, address, program, major, testing result, and leave of absence changes to keep academic records timely and accurate.
Provide enrollment and degree verifications and issue transcripts while applying FERPA and safeguarding confidential student information.
Work with the Bursar's Office, Financial Aid, the Library, and academic departments to resolve registration and enrollment issues and support cross-enrollment programs.
Research operational problems and help develop improved forms, procedures, and technology-supported services for students, faculty, and staff.
Thorough understanding of FERPA, working knowledge of CSU residency rules and USCIS immigration classifications, and the ability to guide students through enrollment processes; experience in a Registrar's office or enrollment services division and 2 years of clerical or customer service experience are preferred.
Pay range of $4,047 to $5,896 per month, with initial step placement not expected to exceed $4,047.
Full-time, non-exempt position, typically Monday through Friday from 8:00 a.m. to 4:30 p.m., eligible to telecommute up to 2 days per week after a training period that requires on-site presence.

Registration Services Coordinator (Administrative Support Coordinator I) Full Description

Position Summary

Are you a service-oriented professional who enjoys helping students navigate complex enrollment processes? San Diego State University’s Office of the Registrar is seeking a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and members of the public.

Under the general direction of the Associate Registrar and Assistant Registrar for Campus Support, the Registration Services Coordinator explains procedures and regulations related to registration, grades, transcripts, academic records, and enrollment. The Coordinator assists students when standard registration processes do not address their individual circumstances, reviews and processes petitions, and helps resolve more challenging situations by identifying appropriate options and referring individuals to other campus offices when needed.

The Registration Services Coordinator also processes academic record updates, enrollment and degree verifications, transcript requests, testing results, program changes, and cross-enrollment transactions while protecting confidential student information under FERPA. By working with offices such as the Bursar’s Office, Financial Aid, the Library, and academic departments, this role helps maintain the accuracy and integrity of academic records and supports accessible, efficient enrollment services for the campus community.

Key Responsibilities

Registration Services: Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds when requirements are satisfied.

Petition Processing: Review and process petitions related to late schedule adjustments, cross-campus enrollment, major changes, withdrawals, credit/no credit requests, registration exceptions, visitor enrollment, and concurrent enrollment using established guidelines.

Problem Resolution: Analyze student enrollment issues, develop viable alternatives, resolve complaints and difficult situations, and refer students, faculty, staff, and members of the public to appropriate campus resources.

Academic Records: Process name, Social Security number, address, program, major, testing result, and leave of absence changes while maintaining the timeliness and accuracy of academic records.

Records Information: Provide enrollment and degree verification and issue transcripts while applying FERPA requirements and safeguarding confidential student information.

Campus Coordination: Work with the Bursar’s Office, Financial Aid, Library, academic departments, and other campus partners to address registration and enrollment issues and support cross-enrollment programs.

Service Improvement: Gather information, research operational problems, and assist with developing improved forms, procedures, and technology-supported services for students, faculty, and staff.

Why Join Us?

Student Support: Help students navigate registration, academic records, enrollment requirements, transcripts, and other processes that affect their progress toward a degree.

Broad Service Reach: Serve a diverse range of constituents, including current and former students, admitted applicants, faculty, staff, graduates, alumni, and members of the public.

Campus Collaboration: Build working relationships with the Registrar’s Office, academic departments, Financial Aid, the Bursar’s Office, the Library, and other university partners.

Professional Expertise: Develop and apply knowledge of FERPA, CSU residency rules, immigration classifications, enrollment procedures, and academic records practices.

Service Improvement: Contribute to efforts that make enrollment services more efficient, convenient, and responsive to the changing needs of the university community.

Position Information

Full-time, benefits eligible, permanent/probationary position.

Position is designated non-exempt under FLSA and is eligible for overtime compensation.

Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

Department Summary

Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent enrollment management programs and provide enrollment services to various constituents across the university in regards to the student academic record, academic class scheduling, and student advising tools. The Office of the Registrar provides service to the students through determination of eligibility for admission to the University, evaluation of academic records to determine the status of completion of degree requirements, assistance with course registration, and advising on the academic record in relation to transfer credit or CSU/SDSU policy.

The Office of the Registrar has three managers, two assistant directors, and 34 staff of varying classifications across four distinct units.

Education and Experience

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic. The ability to use and quickly learn new office support technology systems and software packages is also a prerequisite.

These qualifications would normally be obtained through a high school program, technical/vocational program, or their equivalents combined with several years of related office work experience.

Key Qualifications

Thorough understanding of the 1974 Family Educational Rights to Privacy Act (FERPA) in terms of releasing information on students.

Working knowledge of CSU residency rules and regulations.

Working knowledge of USCIS immigration classifications and immigrant visas.

Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community.

Experience working in an enrollment services division or Registrar’s office is preferred.

Experience in a university setting working with diverse student populations is preferred.

At least 2 years of clerical, administrative support experience in customer service is preferred.

Compensation

Step placement will be determined based on relevant qualifications and professional experience, in alignment with the department’s budget and equity guidelines.

Initial step placement is not expected to exceed Step 1 ($4,047 per month).

Salary step placement for internal applicants will follow the CSUEU Collective Bargaining Agreement.

CSU Classification Salary Range: $4,047 - $5,896 per month (Step 1 – Step 20).

Future increases, including step advancements, are subject to contract negotiations.

Supplemental Information

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Danan Pacheco at [email protected].

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Registration Services Coordinator (Administrative Support Coordinator I)

Edtech.com's Summary

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