Edtech.com's Summary

Georgia State University is hiring an Enrollment Services Specialist. The role works in the Registrar's Enrollment & Registration Services call center, helping students with admissions, registration, enrollment, and academic records questions from the start of their studies through graduation. The specialist handles a high volume of student inquiries and refers them to the right campus resources when needed.

Highlights

Answer student questions about admissions, registration, academic and biographical records, and on-campus and online course enrollment.
Analyze student accounts and records, update them, and resolve simple and complex Tier 1 issues with minimal supervisory guidance.
Support students with the enrollment and academic processes they need to complete through graduation, referring them to other campus resources as appropriate.
Provide customer service in a high-volume call center that includes outreach calling campaigns, CRM ticketing, and new student orientation sessions.
Bachelor's degree and two years of related experience, or a combination of education and related experience.
Preferred candidates know call center environments and student record systems such as Banner and Banner Workflow, with at least two years in an enrollment services unit such as admissions, the registrar, or academic records.
Preferred experience with FERPA and the laws governing financial aid.
Salary of $43,100 for a full-time, benefits-eligible, non-exempt position on the Atlanta campus, Monday through Friday, 8:30 a.m. to 5:15 p.m.

Enrollment Services Specialist Full Description

Enrollment Services Specialist

Student Success

Office of the Registrar

In the Office of the Registrar, Enrollment & Registration Services [Call Center], the primary responsibility of the Enrollment Services Specialist position is to provide cross-functional services in the area of enrollment services to include admissions, registration, academic records and biographical records, and issues related to campus and online course enrollment from the start of their academic career up through graduation. Provide assistance with completing necessary processes and refer to appropriate resources on campus as necessary. Provide excellent customer service within a high-volume Enrollment & Registration Services Call Center environment.

WHAT MAKES THE OFFICE OF THE REGISTRAR A GREAT PLACE?

Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
A knowledge-sharing organization that works collaboratively with a variety of partners.
Professional development opportunity and mentorship
A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

Provide cross-functional enrollment services, including admissions, registration, enrollment, and academic records.
Demonstrate understanding of the admissions processes, student advisement, financial aid and working within a university setting.
Answer questions regarding all aspects of enrollment, particularly admissions, registration, academic records, biographical records and issues related to on-campus and online course enrollment.
Provide assistance completing necessary enrollment and academic processes through graduation.
Analyze student accounts and records, answering questions, updating records, providing counseling, and resolving problems within the Enrollment & Registration Services Center, both simple and complex Tier 1 issues with minimal supervisory guidance.
Provide excellent customer service within a high-volume call center environment which includes outreach calling campaigns, CRM ticketing, new student orientation sessions and assist the Georgia State University community.

Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.

Qualifications:

Minimum Requirements:

Bachelor's degree and two years of related experience, or a combination of education and related experience.

Preferred Hiring Requirements:

Preference will be given to candidates demonstrating a knowledge of Call Center environment.
Must have a working knowledge of integrated student record data systems, such as Banner and Banner Workflow.
Must have a collaborative, energetic and resourceful work style.
Excellent oral and written communication skills.
Excellent organizational and interpersonal skills.
Ability to multi-task; pay attention to detail; and exhibit excellent customer service skills.
Experience with FERPA and laws governing financial aid.
Minimum two years' experience in an enrollment services environment or unit (i.e., admissions, registrar, student accounts, academic records, financial aid, etc.)

Department: Office of Registrar

Location: Atlanta Campus

Shift: M-F 8:30 a.m. - 5:15 p.m.

Salary: $43,100

Pay Grade: 16

FLSA Status: Non-Exempt

Job Type: Full Time (Benefits Eligible)

Special Instructions:

To be fully considered for this position all candidates must submit the following at the time of submission: A complete and accurate GSU application, Resume, Cover Letter (Recommended). Final candidates must provide three professional references.

Equal Employment Opportunity

Georgia State University is an equal opportunity employer with regard to veterans and individuals with disabilities and prohibits discrimination on the basis of an individual's race, color, religion, sex, national origin, age, disability, genetic information, or protected veteran status.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Clery Disclosure of Campus Security Policy and Campus Crime

Georgia State University is committed to its students' and employees' safety and security. It complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) to provide information on certain crimes on campus. This position may be designated as a Campus Security Authority, ensuring that reported crimes are routed to the appropriate University office.

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Enrollment Services Specialist

Edtech.com's Summary

Enrollment Services Specialist Full Description

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