One-Stop Counselor II

🇺🇸 Remote - New Mexico 🕑 Full-Time 💰 $44K 💻 Enrollment 🗓️ November 9th, 2026

CRM FERPA Enrollment

Edtech.com's Summary

New Mexico State University is hiring a One-Stop Counselor II. The role guides prospective students through the enrollment funnel from inquiry to admission for the NM Online Hub at NMSU's Global Campus, using proactive outreach, application support, and coordination with admissions, financial aid, and advising teams. The counselor is also cross-trained to help students and community members with admissions, financial aid, student records, and accounts receivable.

Highlights

Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission.
Deliver individualized guidance on application completion, requirements, and next steps.
Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams.
Monitor and document student progression in CRM systems to support tracking and reporting.
Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders, and identify and escalate barriers affecting conversion and the student experience.
Support recruitment initiatives, virtual events, and onboarding activities, and help train and onboard new team members.
Ensure compliance with FERPA and institutional policies while contributing to continuous improvement of enrollment processes.
Associate's degree plus 4 years of relevant experience or a Bachelor's degree plus 2 years of relevant experience is required.
Fully remote, with a dedicated workspace and reliable high-speed internet required; New Mexico residents are preferred, occasional in-state travel and in-person events may be required, and the position is not eligible for employment in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN.
Full-time position on a standard Monday through Friday, 8 to 5 schedule with a target salary of $43,908.80, commensurate with qualifications, contingent on continued state funding for the NM Online Hub.